Manager, Service & Ops
Are you passionate about developing others? The Expedia for Business L&D team delivers scalable learning experiences that are engaging, effective, and measurable. The team delivers a diverse range of training solutions Service & Operations (S&O) from onboarding new associates to strategic trainings and soft skills/leadership development.
We are seeking a dynamic and inspirational manager to join our S&O delivery function. In this role, you will own driving the overall strategy and execution of L&D for the conventional lodging and vacation rental leaders and in Prague. Also, as a people manager, you will drive the performance of a team of trainers. If you enjoy collaborating with others while helping people grow in their careers, this may be the perfect role for you!
What you will do :
Build positive relationships with key partners across the business to understand their needs and objectives, managing resources to balance priorities and deliver impactful solutions
Collaborate with leaders to execute our business strategy and goals by developing corresponding L&D strategies to enable S&O associate performance
Manage a team of facilitators consultants who are passionate about driving a global approach
Use consulting techniques to understand business needs, assess performance gaps, and resolve business problems
Partner with instructional designers and support their efforts to build L&D solutions that will enable us to globally scale and meet the business needs.
Evaluate the success or training programs by linking desired outcomes to business performance indicators
Champion the team’s ways of working, acting as an inspirational leadership role-model, and having a full understanding of our L&D processes, design principles, playbook, and governance model.
Actively identify, mitigate, resolve, or call out any risks, issues, and dependencies that could impact the delivery of L&D solutions
Distill business insights through analysis and actively provide business solutions and/or a strategic path forward.
Own critical customer conversations across all levels of leadership ensuring a strong presence and influence skills.
Qualified candidates for this position must be highly motivated, capable of self-direction, detail-focused, flexible, and able to work collaboratively in a partnership capacity. Candidates must exhibit a keen sense of responsibility and enjoy working with multiple demands, shifting priorities, and constant change.
Who you are :
Undergraduate degree or equivalent professional experience in education, adult learning, or a related field.
Bachelors’ degree or equivalent professional experience in education, adult learning, or a related field
Industry certifications in performance consulting, performance improvement, people and project management, and content-specific certifications as appropriate (e.g. CPLP, CPT, PMP, etc.).
5+ years’ experience in a major corporate training environment leading people in a matrixed organization across multiple teams or groups.
Experience in a broad range of facilitation including train-the-trainer, coaching, and virtual delivery.
Experience leading people and complex projects in the L&D field
Ability to deal with a high volume of change and ambiguity within an organization.
Ability to create momentum and foster organizational change
Excellent coordination and organizational skills
Strong verbal and written communication skills
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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