Manager, AMER Consulting
Reporting to the Head of Associate Client services, you will lead the consulting AMER business for Egencia and will manage an experienced team of AMER Consulting Managers. Your team supervises consulting clients with global footprint, are involved in the full range of consulting projects to guide our clients on how to more strategically optimize travel spend, providing impactful recommendations and working with internal and external partners to implement our recommendation. Your objective is also to support and develop your team in reaching these objectives.
This position requires a customer centric approach with confirmed skills in leadership, client management, negotiations and sales with the ability to understand sophisticated systems and processes. It requires analytical skills as well as effective communication and strong understanding of how market trends may potentially affect business needs and travel solutions.
What you'll do:
Support Egencia consulting strategy internally and externally by leading the activities and performance of your team
Provide mentorship to your team to deliver with high standard quality and strategic level
Ensure your team projects are delivery in due time, with high quality and strong client added value
Supervise team client projects and be the point of escalation for clients
Ensure clients satisfaction, identify and anticipate any potential area of improvement
Develop partnership between you team and Account Management
Work yourself closely with Account Management teams at all level
Be responsible for your team's client portfolio, renewals and upsell
Hire, onboard, develop and retain talents
Allocate resource to clients projects as well as internal ones and anticipate planning through the year
Support team members their personal development
Bring innovation mentality in your team, within consulting and the broader organization
Collaborate with other managers from consulting to share standard methodologies, improvement needs identified, market trends and supplier updates on AMER, scalability processes suggested, additional value to bring to client
Propose any identify innovation that would benefit our department or organization
Support consulting sales for your region and work closely with regional sales teams
Participate in any initiative as agreed with management
Who you are:
Relevant degree or equivalent with a confirmed experience of client management in leisure or business travel industries and/or travel consulting experience
Confirmed experience in leading and developing a high skilled team
Expertise of leading projects for clients
A self-motivated with strategic attitude, a validated ability to challenge the status quo and proactively put forth solutions/ideas
Strong analytical skills and ability to deliver clear, concise and structured supports
Ability to synthesize complex information, to use data to develop and drive strategies
Ability to engage and interact across all levels within the organization, influence business partners, using strong active listening strength and strategies to advise and influence partners
Effective communicator, with both written and oral presentations
Validated problem-solving skills and a customer-centric mentality
Demonstrated a strong passion to work in a fast path environment and in cross-cultural teams
Well-developed knowledge of business
Proficient in all Microsoft suite and specifically in Excel and PowerPoint
Fluent in English
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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