Account Manager – North America, Expedia Partner Solutions
The online travel market never stands still. At Expedia® Partner Solutions (EPS), we’re right in the middle of it. EPS unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to help drive our partners’ growth through our unparalleled technology, travel supply and support services. We work with companies to achieve their business objectives, from growing their business to increasing customer happiness and loyalty.
We provide our partners with:
Bargain rates and availability, and quality content for travel supply worldwide
Robust, scalable, groundbreaking technology
Building front-end features and user interface’s that speak seamlessly to backend API’s
Enterprise-class, business-to-business support and integration services
Why build your career at EPS?
We're re-inventing travel, one day at a time -- it's an exciting journey.
We've got the scope and the freedom to make a difference. We don't do ordinary.
We work with some smart partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents.
We're a team of passionate, hard-working travel enthusiasts, and we love what we do.
What you’ll do:
Run and prioritize B2B partnerships like your own business
Progress the strategy and go-to-market plans to drive new customer demand, retain and thrive existing clients
Influence external decision makers to partner with Expedia and to expand Expedia's industry influence within various markets
Conduct regular calls to improve and strengthen partnership, cross-sell and up-sell product features, and stay current on business trends
Build outstanding commercial incentives and proposals to increase our share of wallet
Collaborate with internal functions and other region’s account managers to share knowledge and increase overall sales
Keep track of key performance indicators daily to identify areas of concern, propose analyses and/or corrective actions
Serve as a point of critical issue point for Expedia's business units, providing outstanding customer service through timely, high quality issue resolution
Work with Business Development Manager in the region to ensure smooth handover and/or transition with new accounts
Drive the entirety of the relationship with the partner, including collaborating cross functionally across their organization with commercial, product, customer service, technology, marketing, finance and accounting teams
Grasp the “big” picture for EPS, our business and the partner, addressing the overall strategy and direction of both parties
Who you are:
Bachelor’s degree or Master of Business Administration (MBA) degree or related field; or equivalent related professional experience
Travel background preferred: online travel or airline/hotel supplier, sales/account management, consulting
Analytical skills and ability to make data-lead recommendations
B2B technology background preferred
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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