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Sr. Forecast Analyst, Workforce Planning and Strategy

United States - Washington - Seattle


As a Senior Analyst, you will handle modeling forecasts, discovering insights, and finding opportunities through the use of statistical, data mining and visualization techniques. Your role will include collaborating with internal partners and transverse teams to analyze forecast variances, understanding and mitigating variance drivers, finding opportunities to improve operational efficiencies, and delivering against high organizational standards. This is a high impact and visibility role with meaningful interaction with senior leadership and with goals that directly impact the bottom line of the business.

What You'll Do

  • Work collaboratively with operations, product, and tech teams to gain in-depth knowledge of workstreams and performance metrics

  • Develop and maintain demand, workload, and staffing forecast models based on historical data

  • Maintain historical data hygiene as well as proactively adjusting forecast models to account for changes in processes and metrics

  • Gather and analyze data to identify trends and patterns. Make recommendations to reduce workload and improve productivity for partner teams. Supervise and track the results of recommendations

  • Analyze for potential risks in staffing levels and develop/implement plans to aid the operation in mitigating the risks as needed

  • Utilize system reporting tools to analyze current business processes and to support continuous process improvements

  • Find opportunities for improvement through data - setting targets, understanding drivers, assessing performance, and modelling scenarios

  • Present results back to the business in a structured, data-driven manner - simplifying complicated concepts for non-technical public

Who You Are

  • Advanced SQL skills and competence in use of analytical tools : Excel, Salesforce, Tableau, Looker, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, SPSS, Matlab, or Python is a plus

  • Analytical Mindset- a problem solving approach that gets to the underlying business questions in using a variety of data sources

  • Partner Partnership - analytical resourcefulness and leadership, coupled with proven cross-functional partnership. Comfortable creating strategic recommendations and obtaining organizational approval at senior levels

  • Effective communicator - build and sustain effective communications with other roles involved in the project

  • Flexible approach - tailor experienced knowledge to meet specific circumstance


About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Customer Service Group

Job Function
Contact Center Metrics

United States - Washington - Seattle
United Kingdom - London
United States - Illinois - Chicago
United States - Texas - Dallas

Job Type
Full-Time Regular

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