The Area Manager is responsible for leading a team that is responsible for the account management, strategy implementation, and planning within an assigned market geography. As an Area Manager, you and your team will support delivery of revenue and/or acquisition goals, by developing and sustaining strong hotel and property partner relationships within the assigned area, driving implementation of internal business initiatives, and process efficiencies. In doing so, you and your team will work with Expedia Group’s hotel and property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.
What you'll do
Lead a team including Market Managers, Associate Market Managers, Market Associates in the assigned market.
Run a small number of key accounts and/or local hotel chain relationships in designated area/country(s)
Continuously coach and provide recommendations to direct reports; improve team productivity and effectiveness by building the skills and capabilities of the team members
Supply cross functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans
Provide input to senior management in developing effective and scalable solutions to improve process efficiencies
Develop and sustain strong partner relationships by delivering consulting services
Develop & drive sound recommendations based on insights from data analysis to optimize hotels in the Expedia market place and their lodging market overall
Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
Promote Expedia’s full suite of products offerings to partners and educate them on the full use of our products and tools
Lead the execution of overall market business plans to meet or exceed key targets, goals and/or strategic objectives set by LPS leadership
Effectively handle working relationships, team's productivity and morale
Continuously improve collaboration with other internal functions, within LPS and across Expedia.
Other reasonable duties, as assigned
Who you are
Bachelor’s Degree; or equivalent
5-8 years’ experience
Approximately 20 – 30% of travel for market visits
Please note, we also utilize highly effective video and social technologies that can allow employees to optimize their commitment to travel, communication and collaboration
Drive for Results
Demonstrated the ability to achieve and set goals
Lead cross-functional teams successfully in a fast-paced team environment
Strong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlines
Execute market place initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information and driving long term relationships with our supply partners, especially our key accounts
Ability to have an effect for internal and external decision makers
Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others
Proficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce). Expertise in Microsoft Word, Excel and PowerPoint
Establish and adhere to priorities in a fast pace environment
High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Integrates change processes with organizational business plan.
Coaches team members in behaviours for personal effectiveness, results orientation.
Authentic relationship builder; earns the confidence of others;
Bridges and sustains productive and long term partnerships based on mutual support through a reciprocal style
Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs.
Appetite for innovative technology, fast-changing business environment, facts decision-making
Ability to select and present insightful dataset including performance, market and competitor analysis and to implement significant action plans based on the data
Written & Spoken Communication, Listening and Influencing
Proficiency in English. Other language skills may be required depending on the location of the position
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Ability to influence direction of decisions even when holding a position contrary to the majority.
Build & Maintain Teams
Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performance
Motivate, coach and mentor a diverse and geographically fragmented team, effectively managing performance and mobilizing team and resources to achieve or exceed set goals
Mid - Point Salary Range
$84,000 – $91,000
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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