Director - Product Management, Communications Domain
Expedia Group is building the world’s Travel Platform. At the heart of this, we are building a conversational platform that automates the most challenging journeys and connects our traveler and supplier marketplace. Our Virtual Agents use AI to learn new capabilities and continuously improve through network effects.
We are looking for a Director - Product Management– Communications Domain with a scientific mindset and a passion for building extraordinary customer and developer experiences. This leader will be at the forefront of technology, helping to define Expedia’s next moonshot while pioneering a new interaction model. This position will primarily focus on Communications Domain that will deliver all communications across multiple channels for all 1st and 3rd party applications.
The Director - Product Management primary responsibility is to build products and solutions that deliver experiences for the communication partners and think of entire ecosystem including travelers, suppliers and agents. In this role the Director of Product Management will partner with various groups across EG that drive customer communications at various touchpoints.
What you'll do:
Create product vision and drive the roadmap, execution, and strategy for a Portfolio or Program of products, projects, and initiatives
Partner closely with engineering, UX, and business leaders to deliver solutions that satisfy customer experience, business, and technology goals
Represent the voice of the customer to internal stakeholders; A natural design thinker that can synthesize requirements into a common set of platform and services capabilities, writing very clear, thorough and detailed user stories for complex features and product sets
Build scalable architecture allowing other teams to rapidly enable conversation features while maintaining overall conversation quality
Define a set of success metrics to measure customer satisfaction and business impact and be able to utilize them in decision-making
Use excellent judgment in prioritizing between focusing on existing versus new customers and between features, architectural improvements and operational excellence
Stay on top of customer preferences, technology trends, and market demand
Lead the organization through change, evolution, and growth; the right leader will evolve and scale the organization along with the business
Who you are:
Strong technical skills with a sound understand of API First (or API lead ecosystems) complex systems
Aptitude and comfort to collaborate with engineering teams to build robust, reliable and scalable communication systems
Experience working with large Data and leveraging insights to drive a personalized rich experience
Experience in thinking, building, scaling platforms
Previous success leading the complete roadmap development, ownership, and execution
Experience driving a program which is a complex portfolio of Product, Tech/Engineering and Operations initiatives
Experience in communications domain a big plus
Natural bar-raiser: curious and passionate, with a desire to continuously learn more, which you use to understand basic business operations and the organizational levers that drive profitable growth
Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-moving environment
Responds effectively to complex and ambiguous problems and situations
Leads mostly with questions rather than opinions, thriving on the opportunity to own, innovate, create, and constantly re-evaluate
Comfortable making recommendations across competing and equally critical business needs
Simplifies, clearly and succinctly conveys complex information and ideas to individuals at all levels of the organization
Motivated by goal achievement and continuous improvement, with the enthusiasm and drive to motivate your team and the wider organization
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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