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User Experience Designer III

United States - Texas - Austin


User Experience Designer III

Conversation Platform and Customer Engagement (CPCE) provides the agents and tools to support over 50 million customer interactions in 22 languages each year. Do you want to be on the leading edge of Expedia's eCommerce Platform strategy and help redefine productivity for travel agents around the world? Do you also want to help to improve how an Expedia customer will be able to find customer support information quickly, as well as find novel ways for that customer to solve some complex support issues without the need for an agent’s support?

We are looking for an experienced User Experience Designer to help improve the agent and customer self-serve software. As a member of the CPCE UX product team you will also be instrumental in redefining the next-generation agent and customer self-serve software to revolutionize travel across mobile, web, and voice and collaborate with groups across the company including,, and Expedia Affiliate Network to fulfill this promise

Our ideal candidate is passionately user-centered, creative, and has solid user interface, usability, and visual design skills. Creating simple and easy to use software for complex workflows and complicated business rules invigorate your design sensibilities

What you’ll do:

  • Work closely with cross-functional teams to help define business and feature requirements

  • Understand target users deeply: develop or work from user profiles & conduct task analysis, create user scenarios, help to create, and analyze user surveys and feedback

  • Create process flows, wireframes, prototypes, high fidelity mockups, and detailed UI and visual design specifications for web and mobile

  • Request and drive user research/usability tests as needed

  • Present design work to the product team, engineering team, and external partners for review and feedback

  • Contribute to user interface design and development best practices and standards at Expedia

  • Partner with highly technical development teams for product launch

  • Handle multiple projects in an agile, fast-paced environment

Who you are:

  • 5+ years professional experience as a user experience designer or UI designer

  • Bachelor's in human-computer interaction or related design field; or equivalent related professional experience

  • Have been the lead or senior designer for a minimum of 10 web-based productivity software releases

  • Experience working cross-functionally with engineering, design, and project management counterparts

  • Experience conducting or leading user research efforts for a minimum of 5 product releases

  • An online portfolio that demonstrates a strong user experience skill set for large scale projects (please provide a link to your portfolio)

  • Demonstrate in best practices for web- and mobile-based information architecture and design and experience designing for desktop

  • Excellent communication, presentation, and interpersonal skills and ability to analytically defend your design decisions

  • Visual design expertise; capacity for creating engaging, highly usable, and intuitive designs and layouts, with a propensity towards simplification

  • Can scope design initiatives accurately and prioritize work items appropriately

  • Experience working in a collaborative team environment

  • Strong practical knowledge of user-centered design methodologies and usability principles

  • Proficiency in at least one standard UX design tool, such as Axure, Omnigraffle, Vizio, Balsamiq, or the equivalent

  • Proficient in standard design tools including Photoshop and Illustrator, Dreamweaver, or equivalent

  • Have created interactive prototypes

  • Experienced with HTML, CSS, and responsive layouts

  • Retail and eCommerce design experience. Experience design for customer support agents or similar workflows is a plus

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Technology Group

Job Function
User Experience

United States - Texas - Austin
United States - Washington - Seattle

Job Type
Full-Time Regular

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