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Area Manager

Sweden - Stockholm

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Area Manager

The Area Manager’s primary goal is to lead and drive a team to develop and grow relationships with our partners to maximize profitability and growth in line with brands goals and values. The Manager coaches and trains their team to engage in high-quality, data-driven consultations with partners that persuade partners to take mutually beneficial actions to improve conversion and grow bookings. Managers prioritize activities that maximize business value and empower the team to achieve and exceed important metric targets. Managers are also involved in recruiting and developing high-potential talent, and serve as a liaison between their team and PS leadership and other internal Vrbo and Expedia departments

What you’ll do:

  • Conduct regular 1:1s with team members, quality score their calls and provide frequent feedback
  • Perform coaching on a regular basis and help deliver training sessions as required
  • Handle customer partner concerns, resolve issues with technology or processes, drive daily important metrics and Net Booked Value achievement
  • Set example for team in areas of personal character, commitment, organizational and selling skills, and work habits
  • Establish plans and strategies to expand the partner base
  • Contribute to the development of training and educational programs for team
  • Develop quarterly business plans and strategies for the team in order to achieve quarterly targets and ensure attainment of company goals
  • Assist in the development and implementation of product & marketing plans as needed
  • Conduct 1:1 reviews with all team members to improve their communication, training understanding and other identified performance areas
  • Provide timely feedback to senior management regarding performance, system and tool issues and product feedback and insights from our customer base
  • Review and assist in the creation and success of incentive plans and contests
  • Ensure team adherence to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
  • Ensures that all team members meet or exceed all activity standards
  • Demonstrate ability to interact and cooperate with all company employees

Who you are:

  • Fluent in English and Swedish, and knowledge of additional Nordic languages is valued
  • 6 years of B2B sales, client services, or account management experience
  • 3+ years of managing Account Management or Client Success teams with eCommerce products
  • Proficient in Microsoft Office
  • Knowledge of SalesForce or other CRM systems
  • Knowledge of Tableau or other BI platforms is a plus
  • Knowledge of the accommodation and/or vacation rental industry is a plus
     

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-61381

Job Category
Partner Services Group

Job Function
Hotels

Location
Sweden - Stockholm

Job Type
Full-Time Regular

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