Manager, Onboarding & Maintenance
The Onboarding and Maintenance (O&M) Manager on the Core OTA O&M team, part of Connectivity Operations, will lead a regional team of Onboarding & Maintenance specialists. The Onboarding & Maintenance team works with our API-connected Global and Key Account partners and vacation rental property managers to enable their properties on the Expedia Group platform. The manager will be responsible for O&M region-specific management, goals, and strategy that is in line with the larger team’s mission. This role will work closely with partner teams, directs, and partners, as needed.
What you’ll do:
Empower, develop, and lead members of your team including individual contributors and other management
Report metrics related to capacity, pipeline, and forecast, as well as partner satisfaction to leadership
Provide functional and technical expertise for the APIs, Products, and tools utilized by (or, for) our partners
Own, build and improve the day-to-day Onboarding & Maintenance processes
Establish performance objectives and development plans, supervise performance, and evaluate progress toward goals; prioritize resources accordingly
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement practices that meet customers’ and own organization’s needs
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches to choose a course of action or develop solutions; take action based on available facts, constraints, and probable consequences
Who you are:
Driven to continuously improve EG connectivity onboarding processes and partner experience
An empathic leader who builds a safe, transparent environment for the team and who promotes a diverse and broad culture, encourages and regularly gives developmental feedback to team and others
Ability to understand sophisticated problems, assess and vet all available information, and provide and implement the best possible solutions for both our partners and EG
Detailed, quality-focused, organized self-starter with excellent presentation and interpersonal skills
Ability to work in a diverse, fast paced environment, to adapt and master changes to technology and products
Experience prioritizing projects and initiatives simultaneously with a passion for customer service
Ability to learn new software and technical processes quickly
Experience establishing metrics, reporting on results, and adjusting procedures to improve results
Confirmed and strong experience in implementation management, client services project management, engagement management or similar experience running a partner-facing team
Strong experience with Excel; experience with Salesforce, JSON, XML is a plus
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.