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Account Manager, SME

United States - Illinois - Chicago

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Account Manager, SME

As Account Manager, SME, you will be responsible for the growth and retention of a portfolio of accounts with gross booking volumes up to $2M, that utilize Egencia for all of their travel needs. Individually and with the Mid-tier AM Team, you will drive engagement across our client base by nurturing client relationships, analyzing business performance and delivering exceptional customer service.

What you will do:

  • Build a strong rapport as a trusted consultant to the client, develop long-term relationships throughout the lifecycle with appropriate level of contact and communication. Understand what success looks like to our customers and deliver upon that to instill the value of Egencia

  • Uncover and execute on opportunities to create additional “stickiness” within our client base. This can include promoting other lines of business, opening global points of sale, renewing the client, developing multi-level relationships, case studies and references

  • Individually and/or with the Account Management Team, drive engagement within the overall account base. Examples include phone calls, emails, face to face meetings, webinars, marketing campaigns and event participation

  • Work collaboratively with internal teams to launch new customers! Ensure a successful client launch by sharing pre-launch recommendations, training travellers on using the booking tool, hosting post-launch calls with the Travel Manager to measure success, delivering reporting training and addressing ad-hoc client questions

  • Act as a customer advocate within the company. This includes promoting client suggestions or issues to internal groups like customer service, technical support and product development. Partner with internal team to deliver solutions/resolutions and respond to our customers

  • Consult and support the corporate travel manager in establishing and maintaining corporate travel policy and adjustments to policy and our tool

  • Conduct customer business reviews that measure progress towards travel program goals and make recommendations on further program improvements. Identify opportunities for cost savings through program optimization and consolidation

  • Act as an ambassador for Egencia in the industry, behaving in a polished and professional manner, maintaining composure in times of stress, ensuring the highest levels of service and professionalism are maintained

Who you are:

  • A passion for customer service and your polished communication, analytical and collaboration skills

  • Experience in building effective client relationships and negotiation

  • Your strong social, relationship building and team building skills

  • Your travel industry knowledge and your capacity to communicate product features effectively

  • Willingness to travel as required and meet customers face-to-face

About Expedia Group  


Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

*LI-LW1

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-61215

Job Category
Sales Group

Job Function
Account Management

Locations
United States - Illinois - Chicago
Virtual

Job Type
Full-Time Regular

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