Are you excited by the opportunity to take our business to the next level? Do you have a passion for the consumer and our partners, and a curiosity for what makes them tick? Are you passionate about unlocking new business opportunities and delivering value for the business, the customer and our partners?
At Hotels.com we aim to be the most rewarding place to book travel. A key component to delivering that is our loyalty programme – Hotels.com Rewards. This year we celebrated 12 years since the programme was launched. We’ve come a long way in that time and now have over 50 million members but there’s always more to do and that’s where you could come in.
This role can be based in either our London or Dallas office and reports to the Director, Loyalty Strategy & Proposition.
What you'll do:
You will help identify opportunities to evolve loyalty proposition to drive greater member engagement and better business value
You will work closely with the Customer Insight team to conduct research to understand more about our member
You will work closely with our analytics and finance teams to scope and develop business cases for new initiatives to evolve the loyalty proposition to help address business challenges and changing customer needs,
You will project manage the end to end development and execution of recommended propositions, working cross functionally across the business to ensure brilliant execution
Develop test and learn strategies to understand the impact on customers and business performance
You'll need to work in partnership with our product, customer marketing and call centre teams to implement changes and monitor results
Keep stakeholders up to date and engaged with projects, manage risks and look for creative solutions to resolve issues
Who you are:
The ability to work cross-functionally and influence others
A real passion for understanding and solving customer problems
To be adapt at tackling unstructured problems and finding quick win solutions
Excellent project management skills with a keen eye for detail
An analytical mindset and comfortable with using data day-to-day
Ability to perform in a dynamic and ever-changing environment
To be a dedicated, high-energy, creative, self-starter looking to have a significant impact on business
Excellent presentation skills and enjoy constructing and delivering a story to senior leaders
Ability to determine tangible actions and drive delivery through a cross functional team
Proven experience in project managing high value and high exposure projects in an ecommerce environment
Bachelors degree required, MBA a plus
Strong business insight and experience in a marketing strategy or analytics driven company
Strong background in developing and delivering engaging customer propositions
Experience working with loyalty programmes a plus.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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