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Loyalty Proposition Manager

United Kingdom - London

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Are you excited by the opportunity to take our business to the next level? Do you have a passion for the consumer and our partners, and a curiosity for what makes them tick? Are you passionate about unlocking new business opportunities and delivering value for the business, the customer and our partners?

At Hotels.com we aim to be the most rewarding place to book travel. A key component to delivering that is our loyalty programme – Hotels.com Rewards. This year we celebrated 12 years since the programme was launched. We’ve come a long way in that time and now have over 50 million members but there’s always more to do and that’s where you could come in.

This role can be based in either our London or Dallas office and reports to the Director, Loyalty Strategy & Proposition.

What you'll do:

  • You will help identify opportunities to evolve loyalty proposition to drive greater member engagement and better business value

  • You will work closely with the Customer Insight team to conduct research to understand more about our member

  • You will work closely with our analytics and finance teams to scope and develop business cases for new initiatives to evolve the loyalty proposition to help address business challenges and changing customer needs,

  • You will project manage the end to end development and execution of recommended propositions, working cross functionally across the business to ensure brilliant execution

  • Develop test and learn strategies to understand the impact on customers and business performance

  • You'll need to work in partnership with our product, customer marketing and call centre teams to implement changes and monitor results

  • Keep stakeholders up to date and engaged with projects, manage risks and look for creative solutions to resolve issues

Who you are:

  • The ability to work cross-functionally and influence others

  • A real passion for understanding and solving customer problems

  • To be adapt at tackling unstructured problems and finding quick win solutions

  • Excellent project management skills with a keen eye for detail

  • An analytical mindset and comfortable with using data day-to-day

  • Ability to perform in a dynamic and ever-changing environment

  • To be a dedicated, high-energy, creative, self-starter looking to have a significant impact on business

  • Excellent presentation skills and enjoy constructing and delivering a story to senior leaders

  • Ability to determine tangible actions and drive delivery through a cross functional team

  • Proven experience in project managing high value and high exposure projects in an ecommerce environment

  • Bachelors degree required, MBA a plus

  • Strong business insight and experience in a marketing strategy or analytics driven company

  • Strong background in developing and delivering engaging customer propositions

  • Experience working with loyalty programmes a plus.

#LI-RB3

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-60558

Job Category
Customer Service Group

Job Function
Contact Center Operations

Locations
United Kingdom - London
United States - Texas - Dallas

Job Type
Full-Time Regular

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