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Commercial Performance Manager

United Kingdom - London


Commercial Performance Manager

Egencia is the world’s corporate travel solution. We help businesses optimize their travel programs for today’s fast-changing landscape – controlling risk, supporting traveler wellbeing and maximizing ROI. Companies of all sizes in more than 60 countries trust Egencia to modernize their corporate travel programs with consistent, innovative experiences and fast, expert support. We bring the power of Expedia Group to deliver simple, consumer-like business travel that users love.

Do you have stong analytical and cross collaboration skills? If yes, this role is for you!

We are looking for a Commercial Performance Manager for its Global Commercial and Customer Success organization. Your mission will be to partner with Commercial and Customer Success leaders to help their teams achieving commercial performance in line with Egencia's objectives. This is a highly collaborative role with regular interactions with leadership teams.

You will be in charge of structuring our performance management approach from defining the right performance metrics to building and implementing efficient Commercial Programs that successfully optimize teams’ abilities to deliver results.

What you'll do:

  • Define and prioritize key performance metrics in partnership with VP’s
  • Partner with the Commercial teams to set performance goals, drive improvement across core metrics and report on results (e.g. Sales win-rate, client retention, risk, NPS, etc…)
  • Provide clear insights on Commercial performance drivers and recommendations on actions to take
  • Establish and drive select initiatives to improve performance on core metrics
  • Establish and run the appropriate forums with the Commercial teams to secure their engagement and drive improved results as well as cross-functional forums to share insights on drivers of key metrics and secure actions plans to drive improvements (e.g. NPS, win-loss, risk & retention)
  • Partner with other teams to understand and support performance initiatives e.g. Finance, Analytics, Sales Ops, other team members in Commercial Enablement

Who you are:

  • Validated experience on Sales or Account Management organization and/or operational excellence
  • Experience in a global role working efficiently with people all over the world
  • You have excellent analytical skills and ability to understand root causes as well as strong understanding of business economics
  • You have an outstanding ability to work, interact and influence across all levels within the organization.
  • You are curious, creative and an excellent communicator

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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Job Category
Sales Group

Job Function
Sales Operations

United Kingdom - London

Job Type
Full-Time Regular

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