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Tier I Tech Support Rep

Czechia - Prague

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The Expedia Group IT Service Desk is in search of experienced, highly skilled, Technical Support Representatives!

This is an exciting opportunity to be part of a Global IT Service Desk for Expedia Group!

The core job responsibilities include providing responsive technical phone support for application, hardware, OS, network, and telecom issues. You'll also Create and maintain accurate trouble tickets, which entails recording problems/symptoms, analysis performed resolution, and other information relevant to resolving the problem.

What you’ll do:

  • Apply technical support and functional knowledge.
  • Apply company policies and procedures to resolve standard and, occasionally, non-recurring issues
  • Escalation and notification of maintenance and outage activity
  • Systems analysis and support for Internet based solutions.

Who you are:

  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to handle call escalations with tact and good humour to diffuse tense end user situations
  • Skill in communicating information effectively
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Strong written communication skills
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
  • Ability to perform proactively and prevent recurrences whenever possible
  • Ability to successfully communicate with inter-organizational and outside customer/vendor contacts
  • Ability to work well with people from different disciplines with varying degrees of technical experience
  • Candidate should be able to work non-standard business hours

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a desire to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, VRBO®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-60163

Job Category
Information Technology Group

Job Function
Systems

Location
Czechia - Prague

Job Type
Full-Time Fixed Term

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