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Lead/Senior UX Designer

United States - Texas - Austin

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Lead/Sr. UX Designer

Want to transform how millions of people travel through conversational experiences that include chat and voice? Love creating massively scalable, infinitely configurable platforms that power robust and effortless user experiences? If so, consider Expedia.

Our team is re-envisioning the agent for the travel industry, and need imaginative and upbeat people who are also system problem solvers. Conversation Platform and Customer Engagement (CPCE) team provides the traveler, supplier, developer and agent experiences that power over 100 million interactions in 22 languages each year. We are creating consumer-facing solutions so that travelers can help themselves – as well as a suite tailored to our sales and service agents.

We are looking for someone that has a robust record of experience design end to end from Vision through execution, making customer service a crafted experience.

You will operate strategically: thinking big to drive new opportunities and redefining sophisticated architectural challenges into simplified user experiences for our travelers, partners and developers alike. You will need to be able to prioritize in an evolving environment, build and simplify, and communicate clearly and persuasively. Be passionate about travel, take ownership, and are happy while working collaboratively

What you will do:

  • A specialist in a range of methods for facilitating the gathering and synthesizing of diverse insights in sophisticated, ambiguous problem spaces.

  • Plan, supervise and provide mentorship on problem framing work at program level.

  • Able to facilitate idea generation and evaluation with partners, and mentor others in doing the same.

  • Champion simple, sophisticated experiences and hold yourself and others accountable to a high-quality bar for design execution.

  • Facilitate with different partners with varied perspectives and strive for optimum organizational efficiency by setting goals across boundaries and make recommendations about changes/approaches.

  • Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process and technology are made.

  • Develop persuasive communication materials and storytelling techniques that build trust with partners and establish long-term relationships.

  • Model effective use of design feedback.

  • Use both qualitative and quantitative insights of customer research and data and business analytics to drive design solutions.

  • Consistently create solutions that match customer needs and problems.

Who you are:

  • Bachelor's or Equivalent Experience; Human-Computer Interaction, User Experience or related Design field or relevant experience is applicable.

  • Experience in 1 core skill, strong in 2, capable in 2 others including Interaction design, visual design, visual storytelling, Information architecture, User research, Facilitation, Prototyping, Illustration, and Motion design.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-59932

Job Category
Technology Group

Job Function
User Experience

Locations
United States - Texas - Austin
United States - Washington - Seattle

Job Type
Full-Time Regular

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