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Senior Manager, Content Systems & Programs

United States - Washington - Seattle

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Senior Manager, Content Systems & Programs

Are you a technically-minded content strategy leader looking to join a forward-thinking team of content professionals? Then look no further, this is the job for you! The Knowledge Management (KM) team in the Travel Partners Group is looking for a leader to handle our content management system (CMS) strategy, ensure our users have tools to support self-service content experiences, and drive strategic projects that enable the KM team to move the needle on our meaningful content metrics.

In this role, you'll provide scalable, lightweight mechanisms to ensure KM can rapidly respond to business needs, receive and act on content feedback, and continuously improve content performance. You'll be a working manager, responsibly steering a CMS strategy, running strategic projects, and leading a small team.

What you'll do:

  • Own KM’s roadmap of initiatives, communicating priorities, commitments, and status effectively, bringing others along on the journey toward a project or program goal

  • Partner with other teams to responsibly run the organization’s CMS, including owning the administrative function of the product

  • Develop scalable mechanisms and drive improvements to internal knowledge content discoverability and content performance with strategic programs and tool investments

  • Develop and implement a prioritization schema supported by data to ensure the right work is delivered at the right time to support partners, business priorities, and team goals

  • Follow standard project management and continuous improvement methodologies in scoping, managing, and implementing programs and projects

  • Collaborate inclusively in a complex, matrixed environment, making space for all voices to be heard and considered in developing solutions to systemic problems

  • Lead a team of employees, providing leadership, coaching, and development opportunities to enable the team to learn and grow in their careers

Who you are:

  • Demonstrated ability in product or program management in a professional technology organization

  • 2+ years of experience in people management roles

  • Experience leading enterprise software projects from requirements through implementation

  • Exceptional ability to simplify complex processes

  • Demonstrated ability to prioritize, handle constraints, and make tradeoffs when managing projects and programs

  • Proficient in analyzing content analytics, reaching data-based conclusions, and taking actions supported by data

  • Background in information architecture (IA), user experience (UX), design, and/or user research

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-59870

Job Category
Creative/Content Group

Job Function
Content

Location
United States - Washington - Seattle

Job Type
Full-Time Regular

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