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Technical Solutions Analyst II

United States - Missouri - Springfield

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Technical Solutions Analyst II

Do you enjoy solving mysteries? Using investigative skills to determine what happened and when? Being a great teammate and working together to find creative ways to fix problems? Technical Solutions and Tools (TST) provides an outstanding opportunity to learn how EG technology platforms work and to take action when issues arise! The Technical Solutions Analyst II provides timely and accurate solutions to technical issues for internal and external partners.

What you’ll do:

· Investigate and resolve issues by gathering, analyzing, and effectively communicating data

· Help the team support multiple lines of business by being an SME in at least one area

· Collect pertinent information and raise issues that cannot be resolved

· Support implementation of new EG technologies

· Provide direct technical support for our top chains and partners experiencing downtime

· Guide and mentor Tier 1 analysts

· Continually looks for ways to improve our processes and provide solutions to scale

Who you are:

· 2+ years of experience in an analytical problem-solving role involving research and solution design in a technology environment.

· Understands the importance of system and technology integration.

· Is familiar with functions of at least one coding language, SQL or Python preferred.

· Gifted at storytelling with data.

· Outstanding communicator.

· Motivated and responsible, with an attention to detail.

· Solid teammate who enjoys working in a collaborative setting.

Why join us?

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, hardworking, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as One Team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but we keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-NL1

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-59808

Job Category
Information Technology Group

Job Function
Systems

Location
United States - Missouri - Springfield

Job Type
Full-Time Regular

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