Join us on our mission to power global travel
for everyone, everywhere.

View my profile

Senior Manager- Operational Excellence

United Kingdom - London


Senior Manager, Operational Excellence

The Operational Excellence function is responsible for leading Expedia Group’s global innovation and continuous improvement efforts. One of our top corporate priorities is to develop an enviable platform product that will reimagine how the travel industry operates and to support our brand and supply teams to continuously deliver improvements impacting our customers and suppliers.

To excel in this role, you should be a natural problem solver, able to draw inferences from process details and link these inferences to the big Expedia Group picture by considering business objectives in identifying process improvements. You will have a deep understanding of process mapping, business process re-engineering and effective at managing change at speed. Above all, you will be a great teammate, a people's person who continuously goes above and beyond to deliver impact for the OpEx team and EG.

What you'll do:

  • Proactively Identify process problems stopping us from executing on our strategic vision within Platform & Marketplaces and across Expedia Group

  • Identify new approaches and solutions to business issues identified through analysis of processes and understanding of the organization

  • You will develop business case, scope problems, take a lead in documenting new processes and procedures, facilitate testing, training and user acceptance and lead rollout of the solutions

  • Work directly with identified functions and departments across our business to gather data, capture requirements, and analyze information

  • Provide leadership and direction either as a member or leader of project teams

  • Facilitating process workshops that involve eliciting process requirements and liaising with users

  • Detailing procedures and presenting new process designs to partners for discussion

  • Lead process change across the Organization including communication of changes and driving the implementation & operationalization of those changes

  • Interpret business requirements for Business and Technology staff

  • Provide functional and process expertise to product and technology teams

  • Monitor, measuring and providing feedback on process performance

  • Results-focused approach

  • Performance Driven

Who you are:

  • Understand project objectives and be able to apply their understanding of how processes should work to deliver operational improvement initiatives

  • Ability to structure a large amount of information within a process framework

  • Demonstrated ability to multi-task, work well under pressure, think analytically and communicate effectively

  • Ability to adapt and stretch capabilities and skills to meet the business needs of a sophisticated global ecommerce company

  • Solid experience analysing business processes within an e-commerce based organization

  • Extensive experience working with external and internal clients, selling ideas to them and delivering excellent customer service

  • Excellent diagramming skills, analytical, facilitation, and communication skills

  • Applying their knowledge of business process modeling notations (BPMN, EPC, BPEL) to detail processes

  • Familiar with standard application development methodologies and tools

  • Strong proficiency with Microsoft Visio

  • Lean/Six Sigma Certification; or Equivalent related professional experience

  • BPM Certification (AIIM BPM Certificate, Certification from, ABPMP’s Certified Business Process Professional (CBPPBA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc.); or Equivalent related professional experience

  • Statistical/data analysis skills

  • Bachelor’s degree in a related field (Business/Computer Science Degree preferred); or Equivalent related professional experience

  • Demonstrable experience of business process analysis

  • Proficient knowledge of software implementations

Why join us:

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.

Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™. 


Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Join our

Join us as we look for outstanding talent to help us power global travel for everyone, everywhere.

Sign up!


Job Category
Management Group

Job Function
Program Management

United Kingdom - London
United States - Washington - Seattle

Job Type
Full-Time Regular

Similar Jobs

Don’t forget to follow us!

Find out more about our global family by following us on social.


Already applied? View your account

Interviewing at Expedia Group

Go to top