Senior Manager, Operational Excellence
The Operational Excellence function is responsible for leading Expedia Group’s global innovation and continuous improvement efforts. One of our top corporate priorities is to develop an enviable platform product that will reimagine how the travel industry operates and to support our brand and supply teams to continuously deliver improvements impacting our customers and suppliers.
To excel in this role, you should be a natural problem solver, able to draw inferences from process details and link these inferences to the big Expedia Group picture by considering business objectives in identifying process improvements. You will have a deep understanding of process mapping, business process re-engineering and effective at managing change at speed. Above all, you will be a great teammate, a people's person who continuously goes above and beyond to deliver impact for the OpEx team and EG.
What you'll do:
Proactively Identify process problems stopping us from executing on our strategic vision within Platform & Marketplaces and across Expedia Group
Identify new approaches and solutions to business issues identified through analysis of processes and understanding of the organization
You will develop business case, scope problems, take a lead in documenting new processes and procedures, facilitate testing, training and user acceptance and lead rollout of the solutions
Work directly with identified functions and departments across our business to gather data, capture requirements, and analyze information
Provide leadership and direction either as a member or leader of project teams
Facilitating process workshops that involve eliciting process requirements and liaising with users
Detailing procedures and presenting new process designs to partners for discussion
Lead process change across the Organization including communication of changes and driving the implementation & operationalization of those changes
Interpret business requirements for Business and Technology staff
Provide functional and process expertise to product and technology teams
Monitor, measuring and providing feedback on process performance
Who you are:
Understand project objectives and be able to apply their understanding of how processes should work to deliver operational improvement initiatives
Ability to structure a large amount of information within a process framework
Demonstrated ability to multi-task, work well under pressure, think analytically and communicate effectively
Ability to adapt and stretch capabilities and skills to meet the business needs of a sophisticated global ecommerce company
Solid experience analysing business processes within an e-commerce based organization
Extensive experience working with external and internal clients, selling ideas to them and delivering excellent customer service
Excellent diagramming skills, analytical, facilitation, and communication skills
Applying their knowledge of business process modeling notations (BPMN, EPC, BPEL) to detail processes
Familiar with standard application development methodologies and tools
Strong proficiency with Microsoft Visio
Lean/Six Sigma Certification; or Equivalent related professional experience
BPM Certification (AIIM BPM Certificate, Certification from BPMInstitute.org, ABPMP’s Certified Business Process Professional (CBPPBA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc.); or Equivalent related professional experience
Statistical/data analysis skills
Bachelor’s degree in a related field (Business/Computer Science Degree preferred); or Equivalent related professional experience
Demonstrable experience of business process analysis
Proficient knowledge of software implementations
Why join us:
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
#LI-ADEVExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.