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HR Specialist (Operations/Customer Service)

India - Gurgaon


Do you have a background in customer service?

At Expedia, we love helping people experience the world through travel. Our company is fueled by big ideas and our employees thrive in a high pace, high energy workplace bent on revolutionizing the travel industry.

In this role, you will be a part of the newly formed Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience.

As the HR Process Specialist, you will provide direct support for employee related activities in Workday with a focus on delivering an outstanding customer experience, processing transactions with high quality and proactively identifying ways to improve service delivery. Flexibility to take on shift work is required.

What you’ll do:

  • Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issue in a high-quality fashion
  • Respond to Benefits related employee queries and rest of the general queries related to similar requests
  • Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation
  • Input or assist with changes in HRIS (Workday) system including processing hires and assisting with job, organizational, or personal data changes.
  • Audit and verify accuracy of data entered by running and analyzing reports
  • Build process flow & procedural documentation to improve overall operational performance
  • Identify areas to improve service quality and timeliness

Who you are:

  • 2+ years’ experience in customer facing support or data entry position
  • Basic understanding of HR processes (e.g. onboarding/offboarding/position management)
  • Workday HR experience required; ServiceNow or other CRM experience desired
  • A highly customer-orientated approach, committed to achieving excellent levels of customer service
  • Articulate and fluent communicator
  • Demonstrated initiative to build and improve processes with team members
  • Ability to interpret and understand HR data
  • Must be a proactive self-starter who can work well under pressure in an environment of continuous change
  • Must have excellent attention to detail and ability to prioritize multiple tasks
  • Strong working knowledge of MS Office, PowerPoint, Word and especially Excel
  • Degree in Human Resources or related field; or equivalent related professional experience.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia Cruises™ and SilverRail Technologies, Inc. For more information, visit


Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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Job Category
Human Resources Group

Job Function
HR Operations

India - Gurgaon

Job Type
Full-Time Regular

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