Working with a team handling user-generated feedback, social media data, and sentiment analytics you’ll support customer insight and content strategies for accuracy, relevancy and completeness across Expedia Group platforms and brands.
To support Expedia Group strategies, you will be responsible for the delivery of insights through analytical and crowdsourcing projects. You’ll be partnering with Expedia Group brands, business development teams, account management, product, external vendors, data science and customer & marketing operations.
Strong analytical and communication skills are required, with project management skills desired/a plus.
What you’ll do:
Work with brands and operational teams to utilize data for content improvement, completeness and accuracy
Design and manage text analytics models and reporting dashboards in CEM analytics tools
Design, manage and implement crowd sourcing projects
Help design innovative content processes and programs
Identify actionable insights from user-generated feedback, social media data, and competitor analysis
Build and maintain strong relationships across a wide range EG stakeholders and external vendors
Proactively support a range of content initiatives and programs
Who you are:
Competent in Excel, able to manipulate data for accurate analysis and insights from large datasets
Strong written and verbal communications
Innovative in approach and works towards continuous improvement
Pro-active nature in self-training on new tools and processes
Experience with CEM text & sentiment analytics, customer experience analysis, or social listening programs a plus
SQL, Qubole and database experience a plus
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
