‘EG’s agents are the human touch of the Virtual Agent Platform and are the Traveler’s Trusted Advisors'!!!
We believe reducing customer effort, focusing on prevent opportunities and employing a pro-active stance will be the key retention driver for both customers and our advisors. We seek to build a position as the Travel Industry’s leading online travel agent. We need to transform our agent population into an ecosystem of Trusted Travel Advisors.
Problem solving and focusing on continuous improvement is key to our success! Data & analytics is the key to unlocking opportunities and driving the right decisions. Are you looking to join a forward-thinking team of customer service professionals who are looking to radically alter our approach to customer service in a collaborative team environment?
What you’ll do:
Operations is a crucial organization that handles EG Brand’s customer contact queries. Reporting to the CPCE Operations Business Intelligence Manager, you will provide the data and insight that strongly influences how the business progresses towards strategic objectives.
Who You Are:
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.