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Senior Manager, Loyalty Strategy

United Kingdom - London

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Are you excited by the opportunity to take our business to the next level? Do you have a passion for the consumer and our partners, and a curiosity for what makes them tick? Are you passionate about unlocking new business opportunities and delivering value for the business, the customer and our partners?

At Hotels.com we aim to be the most rewarding place to book travel. A key component to delivering that is our loyalty programme – Hotels.com Rewards. This year we celebrated 12 years since the programme was launched. We’ve come a long way in that time and now have over 50 million members but there’s always more to do and that’s where you could come in. We are looking for a Senior Manager to drive our Loyalty Strategy, identifying opportunities to optimise our proposition

If you like solving both business and customer problems, using data and common sense and want to help shape our loyalty offering, we’d love to hear from you. This role can be based in either our London or Dallas office and reports to the Director, Loyalty Strategy.

Please note this role can be based out of London or our Dallas office.

What You'll Do 

  • You will help to drive the long-term strategic vision for Hotels.com Rewards

  • Identify opportunities to unlock value through closer collaboration with partners and suppliers.

  • You will deliver research and analysis to generate penetrative insights upon which to evolve the programme

  • Working closely with our analytics, finance teams and partner teams, you will scope and develop strategic alternatives for the future state of the programme which help address business challenges and changing customer needs.

  • You will develop financial models to evaluate the business impact of your recommendations

  • You will develop recommendations for the long-term strategy and be able to pitch these succinctly to senior stakeholders, carefully communicating the key considerations from across the business

  • You will develop test and learn strategies to understand the impact on customers, partners and business performance

  • You'll need to work in partnership with our product, customer marketing, lodging, partnership and call centre teams to implement changes and monitor results

  • Keep stakeholders up to date and engaged with projects, manage risks and look for creative solutions to resolve issues

Who you are:

  • A passion for loyalty schemes and good knowledge of best practise across industries

  • An analytical mindset and comfortable with using data day-to-day

  • Confidence tackling unstructured problems and finding quick win solutions

  • The ability to determine tangible actions and drive delivery through a cross functional team

  • High-energy and creativity. You will be a self-starter looking to have a significant impact on the business

  • Commercial acumen and the ability to create compelling propositions for our Members

  • The ability to perform in a dynamic and ever-changing environment

  • MBA preferred but not essential

  • Top-tier strategy consulting background highly desirable

  • Advanced analytical and problem solving skills – able to tackle unstructured problems and create strategic frameworks and financial models

  • Exceptional project management skills – able to manage multiple workstreams simultaneously and to perform under pressure

  • High-level communication skills who can effectively influence senior executives and who has demonstrable experience delivering high impact projects/workstreams.

  • Real passion for travel and experience in the travel industry.

  • Proven experience delivering customer or partner facing initiatives which deliver tangible business results

  • Exposure to ecommerce


Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

#LI-RB3

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-58165

Job Category
Strategy Group

Job Function
Strategy

Locations
United Kingdom - London
United States - Texas - Dallas

Job Type
Full-Time Regular

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