The Key Account Manager develops and maintains tight-knit relationships with Vrbo’s largest accounts. You use data to analyze account performance and coach large, enterprise-level accounts to take action that will yield higher conversions. You are an expert in the implementation and optimization of Vrbo products and use analytical skills to help partners grow existing business and help identify new growth opportunities for Vrbo with existing key accounts.
What you’ll do:
-Lead account growth through implementing optimization solutions.
-Execute effectively based on key performance indicators and metrics set by leadership and exceed specific targets with Key Account partners.
-Establish performance goals in conjunction with Key Account partners, develop action plan, secure commitment, set mutual performance objectives including financial targets and drive achievement to goals.
-Drive content, rate and availability accuracy and competitiveness on the Vrbo sites to maximize booking conversion.
-Optimize online marketing campaigns for our customers, focusing on performance to meet advertiser objectives.
-Analyze search trends, listing performance and budget suggestions.
-Develop a keen understanding of tools and gather and analyze data at account level, campaign level and industry level.
-Create reports to support or aid the optimization/incremental opportunity strategies and/or support the team's requirements for report creation and their analysis.
-Identify and size opportunities in an account, create multi-product solution pitches and help the Account Management team to create a growth strategy for our high potential advertisers.
-Plan and execute account reviews in person or remotely on a monthly, and/or quarterly, basis with cross-functional involvement (e.g. Product, Engineering, Support, etc.) to develop the relationship
-Use advanced optimization techniques and work on complex optimization aligned to customers' goals across the Vrbo network.
-Provide campaign updates and ensure that our advertisers are satisfied with their business growth.
-Present regularly to executives internally and/or with C-level decision makers; may also give industry expert presentations as needed
-Represent Vrbo in local markets, trade shows and industry events to build the company’s company profile with Partners
Who you are:
-Fluent in French
-Sales success in a quota environment
-7 years of experience in key account management, sales, or marketing
-Experience in selling online products, optimizing, and converting in an ecommerce environment
-Expert in Microsoft Office
-Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
-Knowledge of the vacation rental industry is a plus
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.