At Expedia Group, our mission is to power global travel for everyone, everywhere.
Within the Customer Experience (CX) org, Design Operations exists to help consistently deliver high-quality design at scale, streamline our processes, orchestrate communication and ceremonies, develop our practices, drive professional development, and serve as a catalyst for how we achieve our vision of a design-led culture across the entire organization.
We strive to improve the quality of work by enabling designers, researchers, content strategists, UX engineers, and others to do what they do best, design great experiences.
In this role, you will own complex program development and implementation across multiple portfolios throughout Expedia Group. You will manage a team of design program managers (DPMs) who are essential in helping product teams strategize, define, track and deliver work for various lines of business.
What you’ll do:
Define and drive strategy for CX portfolio planning and management, impact measurement, budget programming, resource allocation, and geographic expansion of design presence.
Collaborate with cross-functional leaders to effectively position the CX org within broader company-wide work planning cycles and priorities.
Supervise resource usage, identifying areas of commonality or duplication, and looks for ways to optimize efficiency.
Recommend program management engagement models and organizational structures that contribute to company objectives.
Shape org-level, human-centered design process to influence and impact strategic directions for the business.
Enlist leaders to develop and provide organizational engagement models with peer departments and functions.
Champion design methodologies and ways of working to advocate on behalf of the CX organization opportunistically.
Effectively communicate the vision, strategies, methods, and techniques needed to achieve a shared goal across business units.
Provide deep expertise and a broad view of the organization to optimize linkages between structure, people, process, and technology.
Who you are:
7+ years of people management experience
Experience leading a portfolio of large and complex, company-wide programs.
Demonstrates the ability to translate complex technical projects into a clear roadmap
Systems thinker with proven methods for strategizing, planning, and executing work at an enterprise scale
Familiar with the needs of designers, researchers, and writers
Experience working in Jira at enterprise-level preferred
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® Cruise® and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.