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Senior Online Merchandiser (12 Month Maternity Cover) - Hotels.com

United Kingdom - London

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Are you a digital marketing professional with a passion to help shape and implement a large-scale merchandising and direct marketing program?
Hotels.com, and Expedia Group company, is looking for a talented Senior Merchandiser to join its Customer Marketing team. . You will play a key role in developing integrated digital marketing campaigns that both delight our customers and provide strong results for the business. The Senior Merchandiser will sit in the Hotels.com CRM, Merchandising & Coupons team and will own the end to end merchandising activity from sourcing, display and distribution for our email and push channels (CRM) campaigns. This position reports directly to the Senior Manager, Global CRM.

What you’ll do:

1. Planning and sourcing

  • Work with the CRM Marketing lead in developing recommendations for CRM campaigns (based on the analysis of previous campaign performance, customer insights, competitor benchmarks, etc.)

  • Partner with the regional teams to understand key opportunities in Hotels.com’s focus markets

  • Partner closely with supply teams to ensure volume and quality of deals being sourced creates value adding proposition and is aligned to CRM channel objectives

2.  Campaign management and measurement

  • Lead end-to-end merchandising execution for CRM campaigns, from planning to launch

  • Work with peers within the CRM marketing and Merchandising creative operations team to ensure effective choice of messaging and imagery on landing pages and other merchandising assets on site

  • Ensure supplier deals are loaded at required levels for CRM channel campaigns

  • Ensure a consistent merchandising message across all customer touchpoints

  • Lead campaign analysis and success reporting, to drive an agile response to changing customer demands and to optimise integration with email / push placements

3. Production

  • Own landing page creatives for CRM campaign (coordinating execution with the Merchandising creative operations team to build the merchandising landing pages and assets)

  • Assist, when required, in extracting deals, producing merchandising landing pages for a range of promotional activities and ensure localisation are in place across various countries and languages

  • Provide quality assurance and ensure close attention to detail for all new pages / placements launched

  • Identify ways to optimise the current merchandising processes and tools used in the production process striving for constant improvement and return on efforts made

Who you are:

You’ll fit this role if you have:

  • Experience in online Merchandising or Marketing

  • Experience working with marketing agencies for creatives

  • Project management and ability to work independently

  • Strong partnership management skills (internal and externally)

  • Strong communicator both verbal and written

  • University degree

  • Strong analytical skills and Excel, Word, PowerPoint proficiency

  • Knowledge of html will be an advantage

  • Travel industry experience a plus

  • Excellent quality control and attention to detail

  • Team player with strong collaborative approach

  • Enthusiastic and positive attitude

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We passionately strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-56137

Job Category
Marketing Group

Job Function
Merchandising

Location
United Kingdom - London

Job Type
Full-Time Fixed Term

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