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Customer Service Associate - German Speaking

Czechia - Prague

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Are you passionate about travel?  Are you looking for a new challenge in an exciting customer support environment that offers the agility of a start-up but with the resources of a multinational?

We continue to build a culture of extraordinary service working directly with customers, handling customer contacts via Phone and online Chat support, we empower our people to resolve all questions, all issues, first time – every time.

Our front-line teams provide exceptional service and experience to all our customers, calls from general enquiries about how to book a great holiday, to handling complex issues – we train, coach and enable our people.

What you’ll do:

  • Supporting our Customers:  Inbound/Outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions
  • Ownership:  Understand customer needs delivering the right solution first time, every time
  • Educate: our Customers to optimise their business potential
  • Performance Metrics:  Our entire European team share the same success metrics, support, educate, coach and resolve all our customers issues
  • Customer Advocate:  Retaining customer loyalty through problem solving, flagging new ideas to simply our process in a safe and trusted environment
  • Resolutions:  Ability to identify root-cause of any problem, using our Process + Polices to resolve any issue in a timely manner
  • Markets:  Supporting both English and German speaking customers, so looking for associates who can speak English and German.

Who you are:

  • Working-Experience:  We welcome anyone who has worked in the service Industry, from call-centres to retail, in any Industry – if you have a passion for customer services, this is the role for you!
  • Communication:  We are looking for both German (Native preferred) and English speakers with great written and verbal skills
  • IT: Good standard of computer literacy and MS-Office (Strong)

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-55337

Job Category
Customer Service Group

Job Function
Contact Center Operations

Location
Czechia - Prague

Job Type
Full-Time Regular

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