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Sales Manager, German Markets - Account Management - Vacation Rentals

Czechia - Prague

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The Sales Manager’s primary goal is to lead and manage a team to develop and grow relationships with our partners to maximize profitability and growth in line with Vrbo and Expedia goals and values. The Manager coaches and trains their team to engage in high-quality, data-driven consultations with partners that persuade partners to take mutually beneficial actions to improve conversion and grow bookings. Managers prioritize activities that maximize business value and motivate the team to achieve and exceed KPI targets. Managers are also involved in recruiting and developing high-potential talent, and serve as a liaison between their team and PS leadership and other internal Vrbo and Expedia departments 

 

What you’ll do: 

 

  • Conduct regular 1:1s with team members, quality score their calls and provide weekly feedback. 
  • Perform coaching on a regular basis and help deliver training sessions as required  
  • Handle customer escalations, resolve issues with technology or processes, drive daily KPIs and Net Booked Value achievement 
  • Set example for team in areas of personal character, commitment, organizational and selling skills, and work habits. 
  • Recruit staff & evaluate and improve talent. 
  • Establish plans and strategies to expand the partner base. 
  • Contribute to the development of training and educational programs for team 
  • Develop monthly/quarterly business plans and strategies for the team in order to achieve quarterly targets and ensure attainment of company goals 
  • Assist in the development and implementation of product & marketing plans as needed. 
  • Conduct 1:1 reviews with all team members to improve their communication, training understanding and other identified performance areas. 
  • Provide timely feedback to senior management regarding performance, system and tool issues and product feedback and insights from our customer base 
  • Assist in the requirement gathering, configuration and troubleshooting of call center tools and order management systems. 
  • Review and assist in the creation and success of incentive plans and contests. 
  • Ensure team adherence to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team. 
  • You organize, attend and present at industry-related and partner events 
  • Ensures that all team members meet or exceed all activity standards. 
  • As appropriate, delegate authority and responsibility with accountability and follow-up 
  • Act as a key point of contact for marketing, product and customer service activities and programs. 
  • Demonstrate ability to interact and cooperate with all company employees. 

Who you are:  

  • Bachelor’s Degree 

  • Fluent in English & German  

  • 6 years of B2B sales, client services, or account management experience 

  • 3+ years of managing Account Management or Client Success teams preferably with eCommerce products 

  • Proficient in Microsoft Office 

  • Knowledge of SalesForce or other CRM systems 

  • Knowledge of Tableau or other BI platforms 

  • Knowledge of the accommodation and/or vacation rental industry is a plus 

 

Why join us: 

 

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. 

 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. 

 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

 

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-55019

Job Category
Partner Services Group

Job Function
Hotels

Location
Czechia - Prague

Job Type
Full-Time Regular

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