Senior Manager of Global Payment Operations
We are seeking a candidate that is passionate about the opportunity to drive platform opportunities and payment partnerships in the Expedia Global Payments (EGP) organization! Could this be you?
EGP is responsible for enabling customer and supplier payments for a large portfolio of global online travel brands under Expedia Group. As a critical member of the team in EGP, this position reports to the Senior Director of Strategic Payment Partnerships and will work closely with our internal and external partners.
What you'll do:
You will lead payment partner’s performance against Service Level Agreements improving partner performance while maximizing financial benefits for Expedia Group!
Understand the global payments landscape and payments impact on customer experience
Establish, execute, communicate and detail payment standards, processes, and metrics
Prioritize, investigate and resolve payments issues and customer concerns in concert with cross-functional partners and payment providers, as well as communicate impact and end results to management
Communicate, coordinate and influence a range of partners, including senior management, product development, information technology, and finance teams
Tenaciously work to meet or exceed meaningful goals; derive happiness from goal achievement and continuous improvement
Communicate clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that gathers and holds others’ attention
Demonstrate a keen understanding of business operations, partner management, and the organizational levers (systems, processes, departments, functions) that drive profitable growth
Use a factual approach to decision-making by systematically collecting valid and reliable data. Rely on the data rather than on emotions. Have the backbone to disagree and commit to the decisions towards better business outcomes
Who you are:
Demonstrated experience in e-commerce with a focus on global credit card, consumer financial services, or other transaction-intensive consumer applications, with proven online experience
Have 3+ years’ experience in working with external partners, with a history of turning around partner relationships to drive improvement
Can draw from experience to evaluate data or recommendations that need further investigation
Familiar with payment contracts and contract negotiations
Expertise in one of the following industries would be a plus: Travel, Airlines, Hotels, or Payments
Bachelor’s degree required
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® Cruise® and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.
*LI-KW1Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.