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Principal Software Development Engineer-Service Excellence

United States - Washington - Seattle


Are you passionate about designing for and building towards long-term success in your software projects? We are looking for an exceptional engineer to join our team to develop solutions to travelers worldwide on top of our exciting Virtual Agent chatbot platform.

We have built a powerful and scalable platform solution that supports millions of conversations monthly that our travelers lean on in getting first class support experience. We seek to leapfrog in our service excellence dimensions to achieve outstanding success for all stakeholders involved.

As a Principal Software Development Engineer - Service Excellence, within the Conversation Platform Technology team, you will be bringing your technical leadership to drive how our system should be built, and how processes should be implemented, for service excellence. We look to improve on the dimensions of:

  • Metrics and Monitoring
  • Alerting of Potential Issues
  • Ease of Debugging Problems
  • Traceability
  • Reliability
  • Production Deployment and Rollback Strategies

These considerations should be built into our software development and delivery processes like design review, code review, continuous integration, and delivery. You will own the team in applying the right thinking and approach to using the various Expedia Group-wide tools and services.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Technology Group

Job Function

United States - Washington - Seattle
United States - Texas - Austin
Costa Rica - Escazu
San Jose

Job Type
Full-Time Regular

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