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Senior Product Manager

United States - Washington - Seattle


How comfortable are you at 30,000 feet? What about right down here, in the weeds?

If you’re one of the rare humans who’s in love with both places (and doesn’t get altitude sickness going from one to the other quickly), come talk to us!

We are redefining Customer Care for the travel industry, and need smart, strategic thinkers who are also extraordinary implementers. Conversation Platform & Customer Engagement (CPCE) provides the traveler and agent experiences that power over 100 million interactions in 22 languages each year. Our teams are creating consumer-facing solutions built on cutting-edge Artificial Intelligence and Machine Learning, so that travelers can help themselves.

We are looking for a Senior Product Manager to lead key projects used by all of our Partners to build, configure and customize customer interactions with our platform. You are a creative leader who is collaborative and ready to deliver a strategically important area of our vision. You have a passion for delivering solutions in a fast-paced agile environment. An ability to build and maintain relationships with partners is world-class, as is your ability to communicate effectively with everyone.

Join us! Help define the next generation of Conversational Experiences that will transform customer interaction in travel across mobile, web, and voice. Collaborate with groups across the company including Expedia.com, Hotels.com, VRBO, and our Partner Solutions teams to fulfill this promise.

What you'll do

  • Guide product definition through every stage of the agile software development lifecycle by collaborating with multiple partners.
  • Build business cases using competitive analysis, market and customer research.
  • Partner closely with engineering, UX, and business teams to create solutions that satisfy customer experience, business, and technology goals.
  • Facilitate decision making, propose alternative solutions, and help identify gaps.
  • Help with prioritization activities including management of trade-offs between cost, schedule, and customer benefit.
  • Define product success and work to drive customer adoption.

Who you are

  • 7+ years of experience in product management or program management in software companies.
  • Strong customer focus with experience designing solutions with a team.
  • Strong analytical mentality, specifically demonstrating excellent problem-solving skills with sophisticated data sets.
  • Detail oriented, yet able to look at a wide array of choices & identify what truly matters.
  • Strong verbal and written communication skills with the ability to present complex information clearly and concisely.
  • High energy and a positive outlook with the passion to make things better at every opportunity.

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a desire to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, VRBO®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Technology Group

Job Function
Program Development

United States - Washington - Seattle

Job Type
Full-Time Regular

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