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Senior Audience Marketing Manager, SME

United States - Illinois - Chicago


Do you want to join the team that is continually reinventing business travel management? Are you passionate about leading go-to-market for an innovative travel tech company?

Egencia -- Expedia Group business travel -- is one of the world's top Travel Management Companies (TMCs). We provide innovative business travel solutions and local customer service in 65 countries. We're a great place for exceptional people who share our passion for tech and travel!

We’re looking for a creative Small and Medium Enterprise Marketing leader to transform our go to market. Utilizing commanding knowledge of the SME buying process and influence models, this leader will develop positioning and own the end-to-end marketing execution. We'll succeed with a customer-first approach based on the day-to-day life of an SME Egencia prospect and customer to bring together Global Marketing, Product, Sales, Analytics and Customer Succes to increase customer acquisition, improve customer experiences and increase automation that simplifies execution and reduces costs.

This role requires a balance of strategic go-to-market leadership and flawless execution and operations against the strategy. You should be analytical, pragmatic in how to get things done quickly, and confident working in fast-paced, cross-functional environments. Areas of specialty should include digital marketing in both direct and indirect route to market sales models.

What You Will Do:

  • Develop the strategy and go-to-market plans to drive new customer demand, retain and grow existing clients. Partner with Marketing, Sales, Account management, Analytics, and Product teams to develop and execute GTM business plans including lead generation and customer adoption, engagement and retention
  • Obsess over customer experience journeys, identify improvement opportunities, and drive transformational programs with true business impact. Use data to optimize acquisition funnels and existing client engagement across all routes to market
  • Develop and maintain deep understanding of the customer segment and provide insights back to all teams that result in improved capabilities and experiences

Who You Are:

  • You have 5-8 years of marketing experience, including campaign management ideally in a B2B SaaS platform vendor
  • You are a big thinker with a small ego, willing to teach, ready to learn, and able to produce powerful campaigns that increase client lifetime value
  • Curious, a lover of data and enjoy digging into the story behind the data
  • You understand how campaigns impact the organization health and business at large

What You Bring:

  • Customer-first orientation with deep expertise in small and medium enterprise segments in a B2B software or travel company
  • Tight-knit collaboration and influence at all levels. Expect questions about experience with consensus building
  • Compelling ability to tell a story using data to inspire change
  • BS/BA + running global B2B marketing programs in software, high tech, travel or management consulting. MBA a plus

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Marketing Group

Job Function

United States - Illinois - Chicago

Job Type
Full-Time Regular

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