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Head of Hotwire User Experience

United States - California - San Francisco


Head of Hotwire User Experience

Great products are made from extraordinary experiences, it’s not just the look, but the entire feel and functionality of a digital experience that makes it delightful and desirable.  The best user experiences are made by the people and teams that work in harmony with shared vision for the final outcome.

Hotwire has a newly created executive role with responsibility for leading the UX Design, Content and Research teams.  Reporting to the Head of Hotwire, and as an integral contributor to the Hotwire Leadership Team, this Head of User Experience will be passionate about building, driving, motivating, innovating, and constantly evolving an extraordinary UX/Design/Content/Research team.  They will be responsible for crafting and executing the vision for how Hotwire’s customers use and interface with our product, as well as the User Experience & Design Operations environment, systems, processes and tools ensuring that the cross-discipline product and engineering teams can design and deliver high quality solutions to our travelers quickly and efficiently.

This leader will build and lead a dynamic team of passionate designers, writers and researchers, and define, develop and lead the operational processes for Hotwire’s iterative end-to-end product design solutions.  This leader will deliver the workflow, tools and measurements that define how we design and implement our digital products from concept discovery to delivery.  To accomplish this, they will interface across the entire population of product, engineering, marketing and analytics teams.

What you’ll do:  

  • Overall vision, strategy and results of the User Experience function
  • Team leadership, management, development and coaching of the User Experience organization
  • Lead and drive the build and implementation of agile product design discovery and delivery frameworks, workflows and processes that integrate seamlessly with engineering and product methods.
  • Collaborate with Product and Engineering leadership to influence and drive strategic investments and team roadmaps to balance our portfolio of UX design talent and workloads
  • Continuously evaluate, and if needed iterate, tools and design systems to ensure the organization develops solutions that will enable deliver of high-quality, coherent and consistent design
  • Create processes to ensure deep understanding, research and testing of our customer needs and ensure the customer is at the center of all our design and product practices
  • Ensure consistency with brand standards so Hotwire feels like one unified experience to our customers across all their touch points
  • Own the creation and sustainment of relevant methods and measurements for ensuring the quality, effectiveness and speed-to-market of global design patterns and systems across our experiences, partnering with the central Expedia Group user experience team as appropriate
  • Build a scalable practice around designing with velocity and accuracy and optimizing to build consistency across a complex global environment
  • Create processes and frameworks to define workflows and critical metrics supporting repeatability, speed and quality across both the engineering and the product team
  • Successfully influence and implement change across a large complex global matrix. Effectively communicate with diverse global teams including product leaders, design teams and the broader engineering organization
  • Definition of the team structure, talent acquisition, engagement and retention of high performing design, content and research professionals
  • Deliver horizontal projects across team and organizational lines

Who you are:  

  • At least 3 years of successfully leading a large scale, complex User Experience organization
  • More than 6 years professional experience with UX design for digital interfaces
  • At least 12 years’ experience leading complex projects and/or leading product teams and design teams, including several years of shown executive level leadership
  • You have a consistent record of successfully navigating ambiguity, reacting quickly and comfortably to change, and driving clearly defined actions and decisions
  • Validated experience with fundamental best-in-class user-centered, usability, and interaction design principles
  • Demonstrated ability to conceive, document and evangelize solutions
  • Advanced understanding and awareness of design systems and the impact of applying them practically in dynamic environments

Why join us:  

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Technology Group

Job Function

United States - California - San Francisco

Job Type
Full-Time Regular

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