The Inbound Collections Agent is part of the Global Financial Operations team, based in São Paulo, Brazil. The Inbound Collections Agent (ICA) is mainly responsible for providing finance-related support through inbound telephone and e-mail systems. We are looking for a highly motivated, goal-oriented individual with professional customer service skills, who carries a positive personality.
As an ICA you will support the Latin America Market (LATAM), being contacted by partners via phone, chat and e-mail, to support payment information queries, adjustment requests, and any other financial related theme questions, asking for help from the collectors for more complex cases, while educating partners on the benefits of partnering with us. This position requires an organized phenomenal teammate with good communication and language skills.
Receive inbound calls, chat requests and e-mails, supporting the partners on financial type related queries
Communicate with Expedia partners in various countries as required
Effectively cooperate with internal partners to establish a strong Expedia Group team
Utilize various applications and tools such as SalesForce, SideTrade, EPC and the Microsoft Suite of products
Meet departmental standards and KPIs
Perform outbound communication through e-mail and/or telephone when required
High School Diploma or equivalent
Ought to be fluent in Portuguese, English and Spanish
Detail-oriented, organized, efficient and able to multi-task
Positive personality, goal-oriented and analytical skills
Excellent verbal and written communication skills
Flexible and able to work in a dynamic, ever-changing environment
Customer Service and Call Center experience is a plus
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with modesty and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age