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Supervisor, Collections

Netherlands - Amsterdam

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Are you an experienced people manager? And are you looking to become a member of a leadership team that supports the collaboration of ideas and processes, and empowering employees to drive their own performance?

In the position as Supervisor Collections, you will be responsible for overseeing as well as participating in the daily processes of the Collections department for your market and team. You will ensure collections tasks are completed timely, provide task priorities to the team, assist with problem resolution, assist in leadership responsibilities, and ensure company and departmental policies are followed.

What you'll do:

  • Collaborate with the global team to innovate new processes, strategies, and procedures
  • Assist with problem resolution, assist in leadership responsibilities, and ensure company and departmental policies are followed
  • Ensure collections tasks are completed timely, provide task priorities to the team
  • Correspond with global teams and Corporate contacts on raised issues
  • Lead and coach the team on performance and personal development
  • Supervision and performance of daily collection department functions, including assignment of work queues, management of escalation cases and monitoring of collector workloads and performance against metrics
  • Responsible for overseeing staff, including but not limited to fielding questions, providing task priorities, and problem resolution
  • Actively participate in interviewing and hiring employees
  • Lead and coach team utilizing formal performance reviews and one-on-ones while leading by example

Who you are:

  • People orientated
  • Leader by example
  • Coach employees in their development
  •  Pro-active
  • Strong verbal and written communication skills
  • Data driven
  • Customer centric
  • Problem solver
  • 5-7 years previous supervisory experience

Why Join Us?

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-52887

Job Category
Finance and Accounting Group

Job Function
FinOps

Location
Netherlands - Amsterdam

Job Type
Full-Time Fixed Term

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