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Manager, Support and Infrastructure

United States - Washington - Seattle


Within the Transactional Services Operations Team, we’re all about inspiration, challenge, collaboration, innovation and having a say in what we do. Through our energy and passion for delivering highly reliable systems to empower Expedia’s brands, we enable our partners to build and release best-in-class customer experiences around booking travel. Operating services that drive transactions of upwards of $90 billion/year, ensuring sustainability and availability of critical services and systems is our mission and is a must!

We’re looking for a Site Reliability Engineering (SRE) Manager that has a strong desire to mentor, coach and influence a high performing team of engineers dedicated engineers. As our Engineering Manager, you will flourish in an atmosphere that delivers high quality and extraordinary results in a fast-paced agile environment. You will also possess a strong collaborative spirit to deliver and influence exceptional operational design of highly reliable and scalable systems with our partners.  Most notably, you will have a passion for relentlessly striving to make things better.

What You’ll Do

  • Lead a team of DevOps Engineers working on developing and supporting several key services and technologies.
  • Mentor, coach, and develop a high-performing SRE team.
  • Cultivate a culture that supports innovation and creativity while delivering high output in a predictable and reliable way.
  • Help define DevOps standards around continuous integration and continuous delivery practices along with tool chains – code scans, code signing, secrets management, testing frameworks, infra and code deploys etc.
  • Ensure alignment with development teams, project and release managers on coordination of cross organizational service operations practices, establishing and ensuring standard monitoring of appropriate metrics and measurement requirements.
  • Provide technical leadership for cloud infrastructure and service level deployments.
  • Support product engineering teams on SRE related activities. Establish meaningful SLAs for all pre-defined activities.
  • Assist with the Incident/Issues lifecycle by working directly with engineering teams to ensure accurate prioritization and remediation of high impact fixes. Establish and keep teams accountable to agreed upon error budgets.
  • Provide architectural oversight for the SRE tools and platform.
  • Define documentation standards for SRE artifacts that are published for engineering team consumption.
  • Collaborate and work closely with the Security teams to define and implement security compliance controls, auditing, and privacy initiatives.
  • Communicate effectively and present team progress to leadership.
  • Conduct readiness reviews prior to moving changes / deployments into higher environments.
  • Continually evaluate and adopt the latest industry technologies to optimize costs and streamline processes.
  • Keep the team challenged and motivated to deliver high-quality, high-value, timely results.

Who You Are

  • Bachelor's degree or higher in Computer Science or related technical field involving coding or systems engineering, or equivalent practical experience.
  • Five or more years leading technical engineering teams.
  • Excellent leadership, mentoring, and coaching skills.
  • Strong problem solving and troubleshooting skills.
  • Experience operating highly reliable, large scale, mission-critical systems.
  • Ability to understand and communicate high level technical solutions.
  • Strong verbal and written communication skills as well as the ability to work across and influence teams and individuals.
  • Exceptional analytical, quantitative, communication skills.

Above all, collaboration means everything to us. Work and play, fight and succeed as a team or not at all. The hunger to grow and the passion to enable others are greater indicators of success. We realize this position is not for everyone and that’s fine. If this is you, though, let’s talk.

Why Join Us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We constantly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Call to action

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Technology Group

Job Function

United States - Washington - Seattle

Job Type
Full-Time Regular

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