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Market Manager

Malaysia - Pulau Pinang (Penang) - Jalan Kelawei Georgetown

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The Market Manager’s primary responsibility in their assigned territory is to onboard, develop and maintain a high-quality portfolio of hotel products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base.

In doing so, you will also continue work with Expedia LPS’ hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia LPS’ unique data insights, marketing, distribution and revenue management toolset.

Position Responsibilities

Consistently using data specific to your market available in Expedient, Expedia’s proprietary market insights, and activity prioritization dashboard, and demonstrating local market knowledge, Market Managers will:

  • Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
  • Build the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding process
  • Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on the Expedia sites to maximize customer conversion
  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
  • Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts
  • Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
  • Unique market insights (partner reports, competitive data, key performance drivers)
  • Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
  • Marketing and merchandising opportunities
  • Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities
  • Self-service tools (Expedia Partner Central)
  • Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
  • Provide coaching to colleagues (peers, Associate Market Managers, Market Associates) on standard methodologies
  • Other reasonable duties, as assigned

This role focuses on the core of the Market Management’s team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s full breadth of global traveler demand.

Required Skills & Experience

  • Bachelor’s Degree; or equivalent
  • 2 – 5 years’ experience
  • 20 – 30% of travel for market visits

Drive for Results

  • High impact personality: intellectual agility, entrepreneurship, empathy in relationships, great teammate
  • Hungry, determined, motivated, willing to take action and results-focused
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Strategy Execution

  • Demonstrates the ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by LPS leadership team

Relationship Management

  • Relationship builder; earns the confidence of others;
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style

Solution Alignment

  • Appetite for innovative technology, fast-changing business environment, data-driven decision making
  • Demonstrates problem-solving skills
  • Ability to select and present insights, including performance, market and competitor analysis and to implement meaningful action plans based on the data

Written & Spoken Communication, Listening and Influencing

  • Proficiency in English and <insert desired language> language skills
  • Presents ideas and directives clearly and persuasively; actively listen when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels

Build & Maintain Teams

  • Able to work independently as well as be a strong team worker, ensuring the whole team wins
  • Help other team members acquire skills or achieve targets/goals

About Us

Expedia Group (NASDAQ: EXPE) is one of world's largest travel platforms.

Collectively, the Expedia Group brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia Group portfolio serves both leisure and business travellers with tastes and budgets ranging from modest to luxury.

We help knock down the barriers to travel, making it easier, more enjoyable, more attainable and more accessible.

We are here to bring the world within reach for customers and partners around the globe.

We leverage our platform and technology capabilities across an extensive portfolio of businesses and brands to orchestrate the movement of people and the delivery of travel experiences on a both local and global scale.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

For more information, visit www.lifeatexpedia.com & www.expediagroup.com.

Our purpose is to bring the world within reach.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-52072

Job Category
Partner Services Group

Job Function
Hotels

Location
Malaysia - Pulau Pinang (Penang) - Jalan Kelawei Georgetown

Job Type
Full-Time Regular

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