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File Reconciliation Associate

United States - Missouri - Springfield



The Hotel Collect Corporate File Reconciliation Coordinator position is part of the Payment Operations Account Reconciliation team and is responsible for maintaining all aspects of the reconciliation process. In this position your responsibilities will include, but not be limited to, loading and approving bulk reconciliation files, recording payment receipt information for the corresponding files, troubleshooting file loading problems, researching data discrepancies, and corresponding with HCC chains regarding any issues with the reconciliation files or payments. This position requires an organized teammate with reconciliation experience, excellent customer service, professional interpersonal skills, as well as a vision for the future. The Reconciliation Coordinator ensures compliance with all regulatory and procedural requirements and will perform expertly and demonstrate good judgment in addressing or escalating issues as they arise.

Who you are:

  • You have a minimum one-year previous reconciliation, collections, customer service, or travel industry experience
  • Working knowledge of basic programs including Excel, Word, and Outlook
  • You are detail-oriented, organized, efficient, and able to multi-task
  • Have excellent problem-solving, analytical, and mathematical skills
  • Possess a positive attitude, ambitious, and able to work with minimal supervision
  • Conscientious, flexible, and with the ability to work in a dynamic and changing environment
  • Strong internet research skills
  • Education: High School Diploma or equivalent (college courses/degree preferred)

What you will do:

  • Monitor reconciliation file intake sources and ensure files are received from each chain on their expected schedule.
  • Review reconciliation files for accuracy and completeness, format and then load chain reconciliation files using current reconciliation tools.
  • Review and research bookings that the reconciliation tool could not automatically match, manually match them to the correct booking, and approve the file once all possible matches have been made.
  • Monitor Oracle to verify when cash receipts have been received and apply cash receipt details to reconciliation files.
  • Maintain the group summary with reconciliation file details, file processing details, and cash receipt input details.
  • Establish and maintain a positive working relationship with other departments including; Global Partner Group (GPG), Lodging Partner Services (LPS), Invoicing & Cash Application, and Partner Maintenance.
  • Notify the Partner Maintenance team of ownership/brand changes through the creation of Salesforce cases.
  • Meet departmental expectations & deadlines including file loading and reconciliation SLA's, collections/match rate targets, and accuracy expectations.
  • Successfully utilize various applications and tools such as AR Recon, Oracle Advanced Collections, SalesForce, SharePoint, and the Microsoft Suite of products – Specifically Excel.
  • Escalate hotel chains to management due to incorrect behavior(s).

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Finance and Accounting Group

Job Function

United States - Missouri - Springfield

Job Type
Full-Time Regular

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