Location: Virtual, anywhere in the US – working from your home office
Do you have a passion for Travel? Are you highly thoughtful in your approach to building lasting customer relationships and are focused on delivering remarkable service 100% of the time? Can you find unique solutions to challenges? Are you motivated to deliver delightful and efficient service?
Egencia makes business travel better by making it more connected and complete.
Egencia puts travelers at the heart of business travel, continuously supporting them with solutions that are more engaging and effective. Guided by consumer insights and technology investments from parent company, Expedia, Inc., Egencia connects everything travelers need - content, technology, service and reporting - in one place.
We are seeking individuals obsessed with customer service who want to work virtually from their home office for the role of Travel Consultant. You will be accountable for maintaining extraordinary relationships by providing prompt, accurate and insightful responses to our business travelers' inquiries. You provide your prior Travel Consultant experience and Sabre knowledge, and in return we provide a solid team of encouraging leaders and an extraordinary opportunity for career advancement. You will also be self-motivated and articulate with strong social skills and demonstrated success as a producer with the highest level of professionalism.
If this is you, then read on. We view this role as a key driver and visionary for how Egencia helps our customers with their travel experience.
What you’ll do
Act as the first point of contact for our customers regarding all travel related inquiries
Research and solve issues, providing priority wait-listing, preferred seat selection and upgrade management as needed
Recommend alternate routes, lowest available fares, booking class, exchange rates and travel products/services
Assist in booking highly complex multiple leg international itineraries, prepare thorough trip itineraries by using preferred vendors
Effectively use computer systems and tools to ensure consistency and adherence to processes and procedures
Who you are
5+ years travel industry experience, international experience preferred
3+ years servicing corporate customers with emphasis on booking practices and theory, either in a travel office or call center
Experience with Sabre and Microsoft Office
Ability to assist and coach customers on the online booking tool
Excellent interpersonal skills the ability to provide a highly professional, yet personal service to all customers through every interaction. Capable of prioritizing, multi-tasking and handling high volume requests effectively; effective follow-up and creative problem solving skills
Ability to work independently, flexibility to work any shift M-F between 4:45am – 6:00pm Pacific
High School Diploma is required
Sound like a job you'd like to discover more about? Get in touch, we'd love to talk to you! This is the opportunity to be based out of your home office. We will provide a combination of on-site training at one of our training facilities and additional training remotely from your home with an abundance of support from our leaders.
All applicants will be subjected to pass pre-hire assessments to measure computer/technical skills & travel industry knowledge.
Who we are
We believe in being Different. We seek new ideas, different ways of thinking, diverse backgrounds and approaches, because averages can lie and sameness is dangerous. Because of this belief, our norms aren't rules or universal at all corners of our company. But they are important to our identity and how we work together. Like our company, these norms will evolve.
We are Transparent. We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn.
We organize for Speed. We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve.
We believe in the Scientific Method. Everyone’s ideas are equal in the face of hard data. We use data to guide but not define our actions.
We Lead Humbly. Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn. Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously.
We act as One Team. We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others.
Why join us
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
*LI-NL1Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.