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Global Customer Lifecycle Marketing Manager

United States - Illinois - Chicago


Are you passionate about marketing? Can you combine your interest in the world of travel with sweet marketing skills to help our company grow?

Egencia -- Expedia Group business travel -- is one of the top Travel Management Companies (TMCs) in the world. We provide innovative business travel solutions and local customer service in 65 countries. We are a great place for extraordinary people who share our real passion for tech and travel to do their best work.

Egencia is seeking excellent marketing talent to join its Global Customer Lifecycle Marketing team. If you are an effective campaign manager, approach challenges head-on, and enjoy working with a hardworking and diverse group of colleagues and clients, then we would love for you to come and work with us. This position presents a significant growth opportunity for the individual that thrives in a fast-paced, high-visibility and dynamic environment.

This role is responsible for developing and delivering innovative and impactful Lifecycle marketing programs that accelerate and drive customer engagement and retention across the globe in line with business targets.

What You Will Do:

  • Integrate data insights, both quantitative and qualitative, into campaign planning and problem solving
  • Develop and socialize compelling campaign briefs that convey the business opportunity, metrics to success and overall marketing approach
  • Partner with the global product & commercial teams to ensure all marketing is grounded in customer (and competitor) insight
  • Effectively manage the campaign throughout the delivery process, including the creation of the creative, campaign deployment, as well as the overall timeline and budget
  • Lead the creation of analysis and dashboard on program performance & return on investment and use findings in the development of future activity and program optimization based on the results
  • Provide input to marketing automation systems capabilities, data needs and related process roadmaps to improve agility and time to market of lifecycle campaigns

What You Bring:

  • Previous marketing experience, including campaign management, in a b2b customer success environment, ideally for a SaaS or enterprise software company
  • You are a big thinker with a small ego, willing to teach, ready to learn, and able to produce powerful campaigns that increase client lifetime value.
  • Strong organization skills, attention to detail, diligence, and follow-through
  • You are curious - a lover of data, A/B testing, and enjoy digging into the story behind the data
  • An understanding of how campaigns impact the organization health and business at large

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Marketing Group

Job Function

United States - Illinois - Chicago

Job Type
Full-Time Regular

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