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Senior Corporate Travel Consultants (remote work only)

Australia - Western Australia - Perth


Are you a customer-oriented travel consultant looking out for your next career move? Do you want to join a high-performing team of travel experts?  If so, we’d love to speak to you! 

Each year, Egencia helps thousands of companies in over 60 markets better manage their travel programmes. We provide modern solutions and exceptional service to millions of travellers as they plan, take and complete every business trip. We deliver bottom-line savings to our clients and support the needs of the modern business traveller.

We are looking for Sr Corporate Travel Consultants to support and assist our clients with planning all details of travel, including arranging and or booking air, rail, hotel, car reservations both domestically and internationally. You will be joining a winning team that is passionate about providing great service to achieve and exceed customer expectations. This role will give you the flexibility to work from home.

Learn more about the role and life in the Sydney office with this video (6 Minutes with Egencia): https://bit.ly/2Zs4OAU

What you’ll do

  • Consistently provide the highest level of customer service and professionalism
  • Promote and maintain excellent client relations by managing a prompt and accurate response, positive telephone/email, and service techniques
  • Adhering to company service guidelines, promote and sell corporate-contracts and preferred suppliers
  • Effectively use all computer systems and tools to ensure consistency and adherence to processes and procedures
  • Research and solve problems related to reservations.
  • Use proper documentation for each call or email; and provide priority wait-listing, preferred seat selection, and upgrade management, as needed
  • Make recommendations to clients, e.g., efficient and alternate routes, lowest available fares, booking class, exchange rates, and travel products and services
  • Serve as a customer liaison between clients and contracted and preferred suppliers
  • Additional responsibilities may include, customer service issue follow-up and resolution, visa and/or passport processing, voids, refunds, exchanges, and split ticketing
  • Training, developing and mentoring less experienced team members

Who you are

You’d be great for the role if you have/ are able to:

  • Substantial travel industry experience (at least 5 years of experience as a Travel Consultant)
  • Previous experience with remote or work-from-home arrangements highly preferred
  • Significant experience servicing both international and domestic AU customers, with emphasis on booking practices
  • Experience with one or more GDS systems
  • Read, define and apply International tariff, fare rules, taxes, hub utilisation, and explicit knowledge and application of International airline contracts
  • Assist in all aspects of arranging and booking travel, e.g., air, rail, hotel, car, and alternate ground transportation; and a strong aptitude and/or understanding of booking highly-complex multiple-leg international itineraries
  • Work autonomously, independently, and utilise creative problem-solving skills
  • Demonstrated strong sense of urgency while maintaining exemplary detail accuracy under pressure
  • Maintain vendor relations with a positive attitude
  • Work well in a structured team environment
  • Prioritise, multi-task, and handle high volume effectively
  • Demonstrated highly professional attitude and personal presentation in all verbal and written communications.
  • Flexibility to work and help out with different shifts when needed.
  • Adaptability to change

Why join us?

Expedia Group recognizes our success  is  dependent  on  the  success  of  our  people.  We are the  world's  travel  platform,  made  up  of  the  most  knowledgeable,  passionate,  and  creative  people  in  our  business.  Our brands  recognize  the  power  of  travel  to  break  down  barriers  and  make  people's  lives  better  –  that  responsibility  inspires  us  to  be  the  place  where  exceptional  people  want  to  do  their  best  work,  and  to  provide  them the tools  to  do  so.      

Whether you're applying  to  work  in  engineering  or  customer  support,  marketing  or  lodging  supply,  at  Expedia  Group  we  act  as  one  team,  working  towards  a  common  goal;  to  bring  the  world  within  reach.  We relentlessly strive for  better,  but  not  at  the  cost  of  the  customer.  We act with humility  and  optimism,  respecting  ideas  big  and  small.  We value diversity and  voices  of  all  volumes.  We are  a  global  organization  but  keep  our  feet  on  the  ground  so  we  can  act  fast  and  stay  simple.  Our teams  also  have  the  chance  to  give  back  on  a  local  level  and  make  a  difference  through  our  corporate  social  responsibility  program,  Expedia  Cares.   

If  you  have  a  hunger  to  make  a  difference  with  one  of  the  most  loved  consumer  brands  in  the  world  and  to  work  in  the  dynamic  travel  industry,  this  is  the  job  for  you.   

Our  family  of  travel  brands  includes:  Brand  Expedia®, Hotels.com®, Expedia®  Partner  Solutions,  Egencia®,  trivago®,  HomeAway®,  Orbitz®,  Travelocity®,  Wotif®,  lastminute.com.au®, ebookers®,  CheapTickets®, Hotwire®,  Classic  Vacations®,  Expedia®  Media  Solutions, CarRentals.com™,  Expedia  Local  Expert®, Expedia®  CruiseShipCenters®,  SilverRail  Technologies,  Inc.,  ALICE  and  Traveldoo®.


Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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Job Category
Customer Service Group

Job Function
Contact Center Operations

Australia - Western Australia - Perth

Job Type
Full-Time Regular

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