We're looking for multi-lingual customer service professionals to join our dynamic Customer Experience team. If you are self-driven and have excellent communication skills, we would like to hear from you.
In this role, you will be helping our users via email, chat, and phone, working closely with our Partner Success and Product team to deliver a WOW experience.
What you'll do
Manage interactions between traveler and partner – ensuring both parties have the best experience on our site
Establish working relationships with VRBO’s key partners across the region
Help educate our customers on using VRBO’s product and services
Manage and resolve customer complaints professionally and escalate issues appropriately
Assist in mediating situations between travelers and partners
Investigate fraud listings and suspicious transactions
Work proactively to meet targets and goals
Work on multiple tasks simultaneously
Who you are
You’ll fit this role if you have
Why join us
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
*LI-JS1Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.