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Global Multimedia Learning Manager

United States - Texas - Austin

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Expedia

Vrbo.com Global Customer Experience Education department is looking for a Multimedia Learning Manager to supervise an international team of four direct reports. In this role, the Multimedia Learning Manager will focus on creative and innovative learning solutions that support the global learners’ experience. Topics will often include but not limited to systems training, personal development training, new features and overall operations. The role can be based either in Madrid or in Austin. As part of an international Team, online courses will be first developed in English. In this role, you will be reporting to the EU/APAC Training Manager.

We are looking for someone who’s digitally creative, resourceful, great at figuring out technical details, and who has affinity for delivering a great product on time and in an agile environment with an intentional bias to action.

Vrbo.com, based in Austin, Texas, is the world leader in vacation rentals with more than 2 million unique places to stay in 190 countries, and is a part of the Expedia Group. Vrbo.com makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. Vrbo also makes it easy for vacation rental owners and property managers (our partners) to advertise their properties and manage their bookings online. The Vrbo Global Customer Experience team has a mission to provide effortless experience to both our partners and travelers helping them achieving their goals and continually improve our shared marketplace.

What You’ll Do:

  • Day to day management of a team of multimedia design specialists (web, video, graphics, eLearning) – including forecasting, prioritisation and scheduling of all activities

  • Driving the quality and effectiveness of multimedia outputs and the efficiency and productivity of the multimedia team

  • Driving a ‘customer centric mindset’ placing both the Customer and Employee at the heart of all digital outputs

  • Management and development of a portfolio of digital learning assets across multiple business units

  • Maintain strong understanding of learning technology industry trends and best practices, and work with staff to evaluate emerging technologies, for potential inclusion into department technology roadmaps

  • Collaborate effectively with Global CE Education teams and internal stakeholders to provide an exceptional learning experience to our global learners

  • Ensure quality technical standards are met, including efficiency in development, proper version control, proper testing, and usable learning solutions

Who You Are:

  • Bachelor’s degree in Instructional Technology, Instructional Systems Design, or other related field.

  • 3+years of directly-related work experience and demonstrated experience in leadership role inclusive of 2+ years of direct supervisory responsibility. Candidates with less experience may be considered at a lower job grade and/or salary.

  • Deployment of digital learning interventions and assets to maximise efficiency of training delivery and effectiveness of learning content/programmes

  • Demonstration of ‘digital’ adding value to all forms of learning interventions

  • Rigorous, independent execution as well as ability to work cross functionally with stakeholders, on global and virtual teams and accommodate time differences

  • Bring a strong sense of personal accountability for project success

  • Thrive amongst ambiguity and change, including pivoting quickly when the business requires it

  • Knowledge of and skills in Learning Management Systems, course authoring tools, instructional technology, instructional design, and at least one of the following

    • webinar production and/or webinar software

    • audio and video editing tools

    • digital production

    • graphic design

    • Adobe Creative Suite

  • Strong written and oral communication skills

  • Collaborative work style and ability to establish and maintain strong relationships

  • Current on learning industry trends and best practices

  • Strong "people" skills and an ability to prioritize based on the needs of the business

  • Knowledge and deep understanding of adult learning theory and instructional design methodologies for classroom based, self-guided, and virtual training

  • Aptitude for technical topics, data, and reporting

  • Strong and validated experience in project planning and coordination

  • Fluency in English and in another European language

  • Travel ( 5%-10%)

  • Benefits & Perks:
    • Competitive health and insurance benefits
    • Competitive salary
    • Annual target bonus or commission
    • Parental leave for up to 20 weeks (dependent on eligibility
    • Paid vacation and sick time
    • Employee Stock Purchase Program
    • Free snacks and beverages
    • Frequent company update talks with our leadership team
    • Free listing on Vrbo.com
    • Electronic, adjustable stand-up desk
    • Discounted Metro & Rail pass
    • Casual dress

    Why join us:

    Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

    Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

    Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

    About Vrbo

    In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

    Vrbo is part of HomeAway and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-49642

Job Category
Customer Service Group

Job Function
Contact Center Management

Locations
United States - Texas - Austin
Spain - Madrid

Job Type
Full-Time Regular

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