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Instructional Designer

United States - Missouri - Springfield



As an Instructional Designer, you will be responsible for close collaboration with subject matter experts, developing instructional material, coordinating educational content, and evaluating current content. The candidate should have at least 3-6 years’ experience in designing operational process training solutions. This role will be responsible for the entire instructional design process, and will work collaboratively with SMEs in designing and developing learning solutions for various audiences. The candidate will be part of a learning and development team supporting global stakeholders and assisting with incorporating business initiatives into training strategy. Some travel may be required.

Who you are:

  • You have knowledge of eLearning software such as Captivate, Storyline, Photoshop, etc.
  • Possess instructional design capabilities for instructor-led, eLearning, video, micro-learning, and blended learning programs
  • Have 3-6 years’ experience designing eLearning and instructor-led instructional materials
  • Possess excellent grammar and writing proficiency
  • Possess the ability to learn multiple systems and processes quickly
  • You have strong organizational skill and some facilitation ability
  • Your strong relationship-building skills help you build value with agents, team members, and internal stakeholders
  • You possess excellent interpersonal skills, especially written and oral communication skills
  • Demonstrated ability to apply principles of adult learning, and various instructional design approaches and processes to the learning content
  • Experience with travel systems, travel industry a plus
  • Proven ability to identify agent needs, analyze and logically organize complex information and transform that into professionally designed, engaging and effective training materials
  • Demonstrated ability to work on multiple, complex projects; strong project management; strong ability to continually prioritize changing projects tasks/deliverables

What you will do/ roles and responsibilities:

  • You will use Innovative and immersive learning methodologies in the curriculum design process
  • Design/develop operational process material
  • Design/develop stakeholder support material
  • Use adult learning theory in a course/curriculum design
  • Build and manage multiple partnerships and relationships
  • Ensure the overall integrity of the design
  • Develop a Job Task Analysis
  • Communicate effectively with stakeholders
  • Facilitate curriculum in a professional manner
  • Demonstrate good judgment and proactive problem-solving methods
  • Demonstrate effective program management including, meeting deadlines, maintaining schedules, identifying and communicating risks earl

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.


Job Category
Customer Service Group

Job Function
Contact Center Management

United States - Missouri - Springfield
United States - Washington - Bellevue
Netherlands - Amsterdam

Job Type
Full-Time Regular

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