We Are the World's Travel Platform

Come along on our journey to
bring the world within reach

View my profile

Director, Centralized Hub for Account Management & Performance (Kuala Lumpur)

Malaysia - Selangor - Subang Jaya


The Director of Centralized Hub for Account Management & Performance (CHAMP) will have a strong background leading geographically diverse, results oriented organizations, with an emphasis on consultative selling principles. With a core focus on leading regional Market Management team(s), the key objective of this role will be to provide the guidance and leadership to teams to ensure that revenue targets are exceed within the region.

You will bring a strong business acumen coupled with market place knowledge and a high level of account management expertise to the role. In addition, the ability to motivate, coach and mentor a diverse and geographically fragmented organization will ensure success within this assignment.

Your skills in establishing and developing long term relationships with both internal and external customers will be a key to the success of the role.

What you'll do

  • Focus primarily on leading a multiple-level team within Market Management and regional accounts, and acting as the regional representative for internal or external Expedia Group (EG) initiatives.
  • Manages Area Managers (for the markets and team members identified as independent areas), and Senior Market Managers, Market Managers, Associate Market Managers, and Market Associates directly for the other unincorporated markets.
  • Coaches peers and team in executing market strategies.
  • Executes on leadership strategy and aims to exceed plan number; plays a leading role in implementing cross-functional Expedia activities.
  • Gains deep insight into the market through developing long-term strategic alliances and partnerships that increase the company's competitive advantage, and delivers intelligence into internal bold tools; guides Market Managers in prioritizing opportunities for business growth and supports negotiations in the field when beneficial.
  • Participates in industry events and speaking engagements to share deep industry knowledge, forming long-term, influential relationships in the process.
  • Focuses on developing mutually beneficial internal relationships across the company functions in the pursuit of innovative opportunity development; drives internal, cross-functional navigation to facilitate and solve issues encountered by the team.
  • Influences external decision makers to partner with Expedia and to expand Expedia’s industry influence within various markets; monitors the industry for creative ideas and solutions that can be used with partners.
  • Leads the organization by communicating strategy and market insights, cultivating an agile work environment, identifying and coaching talent, and building an external and internal pipeline.
  • Other reasonable duties, as assigned.

Supervision to be Exercised and Received

  • 2 – 5 Area Managers or Senior Market Managers.
  • Direct supervision from Vice-President, Lodging Operations.

Who you are

  • Bachelor’s Degree; MBA or other postgraduate qualification desired.
  • Minimum of 8 – 10 years’ dynamic experience in handling geographically dispersed organizations, preferably in the technology, e-commerce or travel industry.
  • Past success in mentoring and building organizations that cater to long-term customer relationships.
  • Monitor and successfully lead individual marketplace success with the core goal of exceeding weekly and monthly revenue targets.
  • Execute marketplace initiatives with a strong eye on maximizing margin opportunity, obtaining lodging rates and availability information, and driving better relationships with our supply partners.
  • Drive relevant data sets and deliver actionable information to the assigned customer base.
  • Advance working skills in Microsoft Excel.
  • Excellent knowledge and understanding of yield management principles and practices.
  • Strong focus on “team” with a “get it done” attitude.
  • Experience working in a flexible, fast-paced ever-changing and challenging environment.

Relationship Management

  • Establishes and builds healthy working unions.

Solution Alignment

  • Evaluates with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.

Written & Spoken Communications, Listening, and Influencing skills

  • Conveys, receives and interprets ideas and information, present information appropriately to a diverse range of audiences, and influences partner decisions.

Build & Maintain Teams

  • Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves performance.

Strategy Execution

  • Develops goals, ideas, and initiatives that improve the organization's performance, manage costs, and motivate change at all levels.

Drive for Results

  • Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.



Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Join our

Expedia Group's Career Community is a great way to learn about new opportunities and receive important job communications and updates.

Sign up!


Job Category
Partner Services Group

Job Function

Malaysia - Selangor - Subang Jaya

Job Type
Full-Time Regular

Similar Jobs

Go to top