Expedia’s Conversations Platform and Customer Engagement (CPCE) Technology team is dedicated to driving technology innovation to create effortless customer experiences worldwide in Expedia Group apps, web sites, support channels, and contact centers via our Virtual Agent Platform. We support over 80 million customer interactions a year and over 12,000 agents – across a global brand portfolio and workforce. CPCE's Data and Intelligence team is looking for a thoughtful and dedicated Software Development Engineer II with experiences and skillsets that demonstrate a capability for delivering high quality, customer-facing features that meet platform and product needs. Our team is building out learning and intelligence services that power Expedia Group's Virtual Agents to make an amazing impact on customer needs in an optimal manner without needing human intervention. With your passion, technical skills, and effective communication, you will implement and affect solutions that drive customer effort down and improve customer self-service at Expedia.
What You’ll Do
Who you are
Why Join Us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.