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Senior Customer Insights Analyst (Analytics)

United Kingdom - London


Egencia is Expedia Group’s business travel company. In the same spirit, we are pioneers in the industry. Always solutions oriented, we value human contact. Egencia's teams collaborate globally to provide business travelers with the best possible user experience every single day.

Would you like to work in the dynamic, high-reaching, customer-focused and data-rich world of B2B travel? We are looking for a exceptional Senior Customer Insights Analyst to explore our incredibly rich datasets and using a range of the latest technologies to answer a wide variety of complex business questions. You will be responsible for delivering insight e.g. to define customer acquisition strategies, optimise our sales channels and campaigns, maximise customer lifetime value and reduce customer churn.

Critical to the success of this role will be your ability to work confidently with complex datasets, develop insightful analysis that drives action, and communicate findings in a clear and compelling way. This role represents an exciting opportunity joining Expedia Group as part of the Egencia brand, the fast-growing leader in the B2B travel space.

What you’ll do

  • You will be responsible for executing end-to-end analytics projects:
  • Business understanding – you will be proactively capturing analysis requirements and defining success metrics
  • Data understanding – you will be identifying and validating sources of data
  • Data preparation - extracting, merging and cleaning data from a variety of sources
  • You will work on data visualization & modelling
  • You will communicate clear recommendations and action plans to our internal business partners

Who you are

  • You have strong SQL skills and write complex code across multiple tables from scratch with multiple keys
  • Working experience using Python or R (or learn fast)
  • Experience of manipulating large quantities of high-dimensional data. Ability to extract, clean, and combine data from a variety of sources and ensure high levels of data quality
  • Demonstrable end-to-end analytics project lifecycle experience with a track record in being able to spot opportunities and drive them through to delivery
  • Ability to communicate findings and recommendations clearly at all levels of the organisation
  • Strong analytical/numerical skills and knowledge of a range of statistical techniques: logistic regression, clustering, decision tress, machine learning, uplift modelling, AB testing
  • Strong bias to action and the ability to see the ‘big picture,’ evaluate the business impact of issues and prioritise various requests.
  • Have a degree in any of the following fields: computer science, statistics, mathematics or another quantitative field
  • Hands on experience in machine learning, building datasets, feature engineering, building and optimizing algorithms is a plus
  • Able to visualise data effectively through tools like Tableau is a plus
  • Ability to work simultaneously across a number of analytical projects, managing your own time and projects to deliver results with minimal support

But it's not all about the experience, it’s about you and the passion you can bring to Egencia. Does this sound like you...?

  • Passionate about analytics. Technically self-sufficient with a strong desire and ability to research and pick up new tools and techniques quickly
  • Being an active Analytics team member, sharing knowledge and proactive in bringing new ideas to the table - a real great teammate!
  • Must be able to prioritise projects and be highly organised and thrive in a fast paced environment

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Management Group

Job Function
Reporting / Business Analytics

United Kingdom - London

Job Type
Full-Time Regular

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