We Are the World's Travel Platform

Come along on our journey to
bring the world within reach

View my profile

User Experience Researcher

United Kingdom - London


User Experience Researcher | London

The Hotels.com User Experience research team is dedicated to understanding our customers', their needs and behaviours when researching and booking hotels. We are looking for a UX researcher who is passionate about influencing our product through customer data and qualitative feedback and who is motivated to use a variety of research methodologies to get to this understanding.

What you’ll do:

As a Hotels.com User Experience Researcher, you will:

  • Define, consolidate, and execute qualitative and quantitative research using a wide variety of research methodologies (lab testing, primary/generative research, surveys, etc.) in order to present deep insights on requirements definition, content strategy, wireframes, visual and interaction design.
  • Work closely with partners across multiple product teams to clearly define and prioritise user research questions, then outline and schedule research plans.
  • Identify and recommend the best methods to answer UX product research questions and prioritise them according to schedule and opportunity constraints.
  • Proactively find opportunities to improve the user experience and better serve business needs using site analytics and independent research.
  • Manage and lead all aspects of vendor-base research projects and relationships, ensuring their work is delivered on time and fit to business needs.
  • Propagate research results and insights throughout the organisation and champion the voice of the customer, ensuring that the customer travel lifecycle, user needs, and pain points are well understood, documented, and communicated.

Who you are:

To be a successful, it is a given that you are a detailed- and process driven thinker grounded in cognitive sciences, but you must also have a creative streak, a love for experimentation, and an ability to deliver quickly. You must have:

  • Excellent research skills with a record of delivering insights that influence product and design decisions.
  • Demonstrable experience in a wide range of qualitative and quantitative methodologies, including lab testing, remote user testing, interviews, surveys, rapid iterative testing, ethnography, and other techniques, combined with access to data from the analytics team.
  • The ability to write detailed study plans which include goals, metrics, study protocols, and to summarise large sets of data.
  • Strong organisational skills, able to act independently and to switch quickly between different projects, even within a day.
  • Excellent written and verbal communication skills and talent in articulating and visualising both qualitative and qualitative results.
  • Being able to understand others' perspective and clarify meaning before reacting
  • An understanding the interplay between business requirements, product strategy and user experience.
  • The belief that observations are key, and that understanding the “why” is critical.
  • Masters degree or PhD in Human Factors, Human-Computer Interaction, Experimental Psychology, Cognitive Science, or equivalent preferred.
  • Proven experience working with product teams and UX designers conducting user research (e.g., usability testing, UI reviews, competitive benchmarking, site visits, and literature reviews) on software interfaces.
  • Demonstrable ability to work with others in a consultative capacity, including excellent interpersonal skills and the talent to forge strong working relationships.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Join our

Expedia Group's Career Community is a great way to learn about new opportunities and receive important job communications and updates.

Sign up!


Job Category
Technology Group

Job Function

United Kingdom - London

Job Type
Full-Time Regular

Similar Jobs

Go to top