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Product Manager

India - Gurgaon

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Expedia

Product Manager :

Are you interested in a rare opportunity to help build and grow an online marketplace? Are you a product manager with strong technical skills that is passionate about building exceptional user experiences? Vrbo, part of Expedia Group, is an exciting, international, profitable company that is transforming the global travel industry. We are searching for the next standout product manager to join Vrbo's Traveler product team and power our core value proposition of helping people travel better together.

As the Product Manager, you will work closely with the engineering, design, consumer research, product marketing, data science and other traveler product teams to define the vision for one or more of the Traveler features. You’ll help to define and execute a perfect Stay Experience for our travelers booking through Vrbo/Homeaway brands globally.  Some of the areas that Stay Team spends time on are:

  • Reservation Management – allowing users to modify/cancel their bookings
  • Enabling users to make repeat/installment payments
  • Pre-stay & check-in – equip travelers with adequate information and features to allow seamless check in
  • Conversations & Stay bot – Manage features that enable conversations of travelers with property owners/partners and tightly integrate and chat bots
  • In stay feedback and resolution
  • Driving repeat
  • Driving referral through guest of guests
  • Integrate Activities, Experiences, Value Added Services in the users’ journey to offer seamless trip flow

You could lead one or multiple areas defined above and could vary project to project.

You are a strategic thinker, passionate about user experience, analytical and data-driven, an excellent problem-solver, and have a strong work ethic. You have a detailed understanding of technology stacks and the underlying algorithms and data structures. Proficiency with data analysis tools & query languages are a must to be successful in this role. Understanding of machine learning concepts is a strong plus.

What you’ll do:

  • Develop, communicate and execute the vision, strategy and roadmap for the assigned focus area within Traveler UX that will help transform the Travel industry
  • Lead a feature team during preparation and participation in 180-day planning sessions, monthly product reviews, and deep dive workshops
  • Collaborate daily with the Development, Design, and Consumer Research teams to ensure project requirements are clearly defined and properly phased to facilitate timely delivery of functionality
  • Practice the test and learn methodology and to quickly and efficiently identify and evaluate opportunities that will inform the roadmap
  • Conduct competitive analysis and industry research to identify gaps and opportunities to improve the product strategy
  • Collaborate across the product management organization to ensure visibility into cross-cutting initiatives.
  • Define, track and report on user metrics to measure effectiveness and drive improvement e.g. feature usage, conversion rates
  • Manage resolution of urgent technical issues while communicating changes to business partners
  • Make recommendations regarding policy changes that will enable and support the product vision and strategy.

Who you are:

  • 5-9 years of software product management experience within an agile software development environment
  • Possess analytical reasoning and ability to boil down end user needs into new products/ideas and a relevant technical framework.
  • Ability to lead large, complex, international projects in a rapidly changing environment
  • Proficient in using the scientific method to find opportunities and evaluate solutions to business problems.
  • Ability to prioritize with conviction and communicate decisions effectively.
  • High level initiative and desire to create a premier user experience for our customers
  • MBA from a Tier 1 Institute
  • BS in Computer Science, Computer Engineering, or equivalent technical background
  • Must be willing to travel up to 10% Internationally

PREFERRED:

  • Experience with online A/B testing to drive improvement in customer experience and business results
  • Experience working on iOS or Android native apps
  • Hobbyist programmer
  • Travel industry experience

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.   

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-45204

Job Category
Technology Group

Job Function
Program Development

Location
India - Gurgaon

Job Type
Full-Time Regular

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