Customer Service

Be at the forefront of making travel
dreams come true.

Every interaction is an opportunity to make a difference

Our Customer Service teams are driven to make travel more accessible for our customers. That’s why we work hard to delight our clients at each stage of their travel reservation and offer the best experience in the industry. We’re looking for people who are energetic, motivated and eager to make an impact to join our expanding teams.

Teams
we hire for

Explore opportunities across our brands whether you’re looking to work with travel technology and service solutions for our business customers, platform solutions for suppliers, marketing and content solutions or a variety of account management roles.

Explore Openings within Team Areas

Lead and support one or more of our integrated customer service and sales operations teams to motivate and achieve top performance. Our teams deliver best-in-class customer experience for our customers and clients globally, and you’ll identify efficiencies and implement defined processes to improve the technical support we provide to our external partners.

Partner with our teams of skilled analysts and data scientists who own how we architect, visualize, and interpret the data to improve the way we interact with our clients and customers. You’ll be responsible for the demand forecasting, capacity and staff planning for multiple clients and points of sale across our global contact centers, and our outsourced vendor partners. You're comfortable using a variety of statistical tools to inform our business and you're not afraid to learn.

You’re a professional problem solver. Using your excellent customer service skills, you’ll delight our clients and customers at each stage of their travel reservation, or you’ll provide world class support to our property managers as they use our SaaS products in their day-to-day management. You’ll thrive in a culture of rapid growth, frequent change and possess the ability to think creatively. Our teams are calm under pressure and technically inclined.

“I really enjoy the variety of work at Egencia. From the moment a business traveller contacts us to the moment they set foot at their destination, we ensure their experience is as smooth and easy as possible.”

Hichem
Egencia Business Travel Consultant
Manchester, UK

Around the Blog...

Find out more about our people in these roles:

LUCY WILTON

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Sofia is a Business Travel Consultant in our Manchester office and has been with Egencia, an Expedia Group brand, for over a year....

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LUCY WILTON

Travel Consultant Careers at Expedia Group - Meet Luis

Luis joined our Manchester office in October 2018 as a Business Travel Consultant. Having worked at a competitor...

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Come and
Join Us

We want you for you. Not the future you, or the after training you. We want the passionate and ambitious you of today, what you can bring to the table right now. And of course, we can't wait to meet the future you too.

Why Expedia Group

Our purpose is to bring the world within reach. We are among the largest technology companies in the world, and our work is solely dedicated to one of the most socially and economically important activities on the planet – travel.

Our travel brands represent the world's most comprehensive selection of travel offerings. From personal to business, last minute to expenses, we’ve got it. These options are backed by industry leading technology and a worldwide team of passionate employees whose focus is creating the best travel experience.

Our benefits

Comprehensive doesn't begin to cover all the benefits and amenities we offer you if you join us. Our mission is to make people's lives better through the magic of travel and that inspires us to provide our people with the very best to make that happen.

We Offer

  • Leisure Travel Reimbursement
  • Travel Discounts
  • Family & Friends Discount
  • Employee Assistance Program
  • Wellness Reimbursement
  • Global Service Awards
  • Charitable Gift Matching
  • Expert Medical Opinion
  • New Parent Benefit

+ FIND OUT MORE

We have over 70 offices and we're still growing.

From Seattle to Singapore, Oslo to Wellington and with a location on almost every continent (sorry, Antarctica!), our platforms are available worldwide to help our customers and clients with their travel needs where ever they are.

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Offices
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